Muhammad Firdaus Alhakim Email & Phone Number

Taiwan

Taipei, Taipei City, Taiwan

Taipei, Taipei City, Taiwan

NTUST CEECS Intelligent Systems and Control Lab, supervised by Prof. Shun-Feng Su, focuses on the following main research areas:- Business Intelligence- Customer Churn Prediction- Imbalanced Data Handling- Domain-Specific Deep Learning and Machine Learning

Taipei, Taipei City, Taiwan

Customer Acquisition and Prepaid Department - Marketing AssistantBig Three Telecommunication Company in Taiwan- Experienced in customer retention, engagement, and service migration.- Specialized in strategies to boost customer acquisition and prepaid services.- Conducted market trend and competitor analysis to inform strategic decisions.- Successfully implemented initiatives to enhance customer loyalty and satisfaction.- Focused on targeting the Southeast Asian population in Taiwan for specific market campaigns.

Taipei, Taipei City, Taiwan

Remittance Company- Confirmed and verified customer data to ensure accuracy and reliability for international money transfers.- Worked with the company's ERP system to manage and streamline operations.- Supported customers by addressing and resolving issues related to remittance services.- Acquired and analyzed data to enhance customer experience while using the app.

Taichung City, Taiwan

Sales Department - Specialized in the sales of telecommunication devices, primarily smartphones.- Developed and executed sales strategies to achieve and exceed sales targets.- Provided exceptional customer service to help customers choose the best devices.- Conducted product demonstrations and educated customers on the features and benefits of various smartphones.

Nantou County, Taiwan, Taiwan

Steel Manufacturing Company- Assisted in overseeing the production process to ensure efficient and timely manufacturing.- Collaborated with various departments to coordinate production schedules and manage resources.- Monitored production performance and implemented improvements to optimize workflow.- Participated in quality control to ensure products met company standards.- Supported the team in problem-solving and addressing any production issues that arose.

Taiwan

Indonesian Language Teacher- Provided personalized Indonesian language lessons to students of various proficiency levels.- Developed tailored lesson plans to meet the unique needs and goals of each student.- Utilized a variety of teaching methods and resources to enhance language learning and retention.- Assisted students in improving their speaking, listening, reading, and writing skills.- Fostered a supportive and engaging learning environment to motivate and encourage students.

Master Of Science - M.Sc, Electrical Engineering

Bachelor Of Science - B.Sc, Computer-Aided Industrial Design