Michael Fisher Email & Phone Number

Washington, United States

Responsible for assessing systems, determining problems, providing solutions to issues that arise, designing systems, upgrading systems, maintaining systems, and brainstorming possible improvements that can be made to a system in the future. They will work closely with the IT Director and taking the lead to design, implement and manage security initiatives preventing cyber attacks to all hardware and software ensuring the highest levels of availability and performance. They provide solutions for issues they find in the process, including designing new systems, upgrading hardware, and maintaining an existing system.

Chehalis, Washington, United States

Chehalis, Wa

A multi-talented Senior Support Analyst who will work toresolve the full range of level service desk support requests. This person will work closely withthe Senior Systems Engineer to help lead technical projects, planning and implementation of theever-evolving IT infrastructure strategy. This position's primary focus will be the service deskissues but it also includes training, network support and troubleshooting as well as othermiscellaneous projects and duties as required. This position is the “Ambassador” of IT to the restof the company and exceptional people and training skills are key to success.

Issaquah, Washington

Integrate as a team member/lead for a variety of projects throughout the northwestDiscover customers' needs thru meetings, emails, direct conversations, and onsite walkthroughsMap existing network, devices, and packet flow to better design and advert disastrous decisionsCreate new IP and VLAN schemas to adapt existing production network that clarify function, simplify administration, optimize throughput, and improve securityDocument new schemas, physical layout, and progress before, during, and after implementationCode with C#, and VBA that create tools and automations to help with job related tasksScript with PowerShell an interactive configuration assembler to increase efficiency and qualityEngineer behaviors & shape sheets of Visio's pages & shapes to devise companywide template

Klamath Falls Or

Used Configuration Manager to deploy computers.Documented issues and solutions with Server Manager.Created testing environments with HyperV.Collated queries from Configuration Manager with Active Directory data pulled with PowerShell scripts in Excel.Taught a basic and advance Excel class.Performs routine and emergency maintenance and repair on computers, peripherals and network equipment to provide stable computer systems to end users.Develops internal network and systems procedures and documentation.Performs system backups as necessary. Identifies and interprets malfunctions and initiates corrective action to restore operation.Maintains end user accounts, permissions, and access rights.Loads, troubleshoots, tests and updates software packages including operating systems, commercial applications, word processing and spreadsheet programs.Assists and/or trains individuals or groups of users in the use of software applications.Assists in the creation and maintenance of documentation of procedures, hardware and equipment inventory.Remain current on technology developments through staff meetings, vendor demonstrations, technical literature, classes and seminars, etc.Adheres to confidentiality provisions/regulations including but not limited to Oregon Identity Theft Protection Act, HIPPA (Health Insurance Portability and Accountability Act), PCI DSS (Payment Card Security Standard), GLBA (GrammLeachBliley Act) and SOX (SarbanesOxley Act).Communicates daily with County departments regarding systems upgrades, problem resolution, and user issues.

Brewster, Wa

Installed and supported a Cisco Unity Voice system.Moved students from using local user accounts to Active Directory accounts.Redirected "My Documents" folder to new private folders for all users.Linked Active Directory usernames to iPrism log activity; thus, only allowing staff and students access to the wireless network.Created unattended OS installation media that had been slipstreamed with latest service packs.Created a Moodle server. Showed teachers how to easily integrate current curriculum to an online-hybrid site using Moodle.Developed and trained staff on office suites, firewalls prompts, and laptops.I setup computers, overheads, projectors, VCRs, DVD players, sound systems, scanners, printers, servers, and IP security cameras, in short "If it plugs in, I 'fix' it."When assisting staff with technology, I always offered to carefully mentor staff how to resolve common issues on their own, using language and metaphors they understood.Provided on-call and after hours support.Continually sought more efficient ways for teachers to teach, utilizing the technology we available.

Installed Motorola antennas at resistances and business.I was part of a rotating on-call phone support.I supported clients over the phone and in person.

Bachelor Of Science In Information Technology, Applications Development

My senior project involved associating Active Directory user names with the Firebox's (firewall) internet logs. TA'ed for a summer term..

Associate Of Science (A.S.), Information Technology-Computer Networking

Very dedicated instructors and a breadth of study.