Mohamed Fouad Email & Phone Number

Cairo, Egypt

Cairo Governorate, Egypt

•Manage a portfolio of several accounts, including major clients in different business verticals (logistics, Oil & Gas, manufacturing, Healthcare & Hospitality) in different countries (Egypt, Saudi Arabia & UAE).•Build and maintain strong relationships with customers, partners, and stakeholders to ensure customer satisfaction and retention.•Work closely with customers to understand their business needs and identify pain points.•Identify new business opportunities and work with internal teams to develop and implement solutions.•Develop custom solutions and proposals to meet customer requirements.•Handling all enterprise mobility solutions sales and pre-sales activities including Mobile computing, Barcode scanners, Printers & RFID Solutions•Acting as product manager for different vendors such as Zebra Technologies, Ruckus, cambium networks.•Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.•Design and deliver comprehensive proposals, scope documents, and RFP responses that address customer challenges and deliver value.•Negotiated prices, terms of sale and service agreements.•Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.•Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.•Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.•Provide technical expertise and consultation to sales teams and customers to help them understand and evaluate the company's products and services.•Conduct product demonstrations and proof of concepts to showcase the company's capabilities and provide customized solutions to meet customer needs.

Al-Riyadh Governorate, Saudi Arabia

•Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.•Find potential new customers, ultimately convert them into clients, and continue to grow business in future•Manage existing clients and ensure they stay satisfied and positive.•Managing company business in telecom industry with vendors based on yearly inquires.•Preparing cost estimation studies for all new business to support management for decision making.•Established relationships with key decision-makers within customer's organization to promote growth and retention.

Al-Riyadh Governorate, Saudi Arabia

• Managing all wireless telecom (2G,3G & 4G) & microwave implementation projects for multi-vendor with multi-operator in Saudi Arabia starting from project initiation till project closing• Managing field maintenance projects for multi-vendor with multi-operator in Saudi Arabia.• Manage projects scope with customers to proactively manage scope changes through duration of project, including cost, quality, and - schedule impacts.• Proactively manage project financials and ensure that all changes (positive or negative) in estimated cost at completion are documented, approved and communicated in a timely manner.• Develop and maintain project Schedule, providing timely updates regarding any schedule change to all stakeholders.• Manage project risks in timely manner to ensure that adverse outcomes are minimized.• Manage project team to make the most effective use of available human resources.• Plan and managing hiring new projects teams (coordinators, Engineers & technician) as per requirement during project life cycle.• Plan and supervise handover process from former companies in field maintenance projects.• Follow preventive maintenance schedule to meet customer monthly, quarterly and yearly plans.• Follow corrective maintenance actions to make sure that action done within SLA.• Manage project team to make most effective use of available human resources.• Prepare necessary reports (daily, weekly & monthly) about project status and activities updates to costumer and higher management

Abha Governorate, Saudi Arabia

•Responsible for all the acceptance procedures with the customer starting from taking the site from the rollout teams till perform the final acceptance with the customer.•Follow the subcontractors’ companies (11 subcontractors) to prepare sites and clear the snags in no time to finalize the acceptance with the customer.•Prepare the necessary updates and reports to the customer and the higher management about the acceptance progress•Attend regularly meetings with the customer to discuss all the acceptance related issues.

Al-Dammam Governorate, Saudi Arabia

•Responsible for all Telecom (2G, 3G, Broadband & Transmission) O&M activities in ZAIN managed service project (Region 1) in the Eastern Northern Provinces in Saudi Arabia.•Managing and follow up 5 sub offices (Dammam, Houfof, Hafr Elbaten, Sekakah and Arar) which handle the Telecom preventive and corrective actions in all the Eastren Province.•Prepare the necessary reports (daily, weekly & monthly) about the project status and activities updates to costumer and higher management.•Managing and follow up the handover process from deployment for all the newly integrated sites (2G & 3G), BSCs, RXCDRs, PCUs. Also the new expansions done for the existing sites. •Follow up sending of the faulty equipment back to the repair centre.•Manage, supervise and support the maintenance teams for all corrective maintenance activities to finish it and close any opened trouble ticket in the shortest time.

Alexandria Governorate, Egypt

•Responsible for all the implementation activities of the new 2G network elements [sites (Macro & Micro), BSCs, RXCDRs & PCUs] in Alexandria & the North Coast region for Mobinil GSM Network.•Manage & follow up the daily activities (upgrade, re-configurations & Sites E1s upgrades).•Manage, support & follow up the implementation teams to ensure the execution of the required activities in the required time with the best quality.• Manage, supervise and support the maintenance teams for all Level 2 maintenance activities to finish it in the shortest time.•Provide technical support for the customer to maintain the network.•Prepare the necessary reports to the customer and higher management about the project status. •Acting as Alexandria office Manager.

Kuwait

•Responsible for the implementation of the new 2G network elements [sites (indoor, outdoor), BSCs, RXCDRs & PCUs] for ZAIN (MTC-Vodafone) GSM Network. •Responsible for the implementation of the new 3G NodeBs (Macros & Minis)•Responsible for maintain the newly integrated sites till handed over to customer.•Following up and supervise the subcontractors’ companies (to ensure the quality of the work and to be in schedule) in the installation of Indoor and Outdoor sites.•Coordinate with the customer for all the implementation activities.•Follow up and review the materials status in the warehouse and issuing the materials needed for the subcontractor. •Follow up sending of the faulty equipment’s back to the repair center.•Provide technical support for the customer to maintain the network.•Prepare the necessary reports to the customer and higher management about the project status

Alexandria Governorate, Egypt

•Managing and supervise the installation teams to ensure the installation quality •Responsible for the Commissioning, Integration, Upgrade, Reconfiguration, Downgrade and maintenance of Motorola BTS's (MCELL6, Horizon macro, Horizon II macro, Horizon micro and Horizon microII).•Responsible for the Commissioning and Integration of Motorola BSCs, PCUs and RXCDRs.

Cairo Governorate, Egypt

Alexandria, Egypt