Technical communication expert with 30+ years experience in all aspects of planning, designing, and developing information that is easy to use, easy to understand, and easy to retrieve. • Structured writing methodology expert (25 years' experience)• FrameMaker expert (18 years' experience)• Use modular, top-down approach to document design • Concise, precise, active writing style• Excellent research and interviewing skills• Strong editing and organizational skills• Superior analytical and logical reasoning abilities• Adept at defining, designing, and implementing documentation strategies and work flow processes• Able to visualize an entire project and its components• Project management (10 years' experience)• Experienced at working with Chinese translation and cultural issuesSpecialties: Industry knowledge includes computer software and hardware, oil and gas, banking, retail, medical, financial, databases, and publishing. Areas of expertise include information design and development, single source content and reusability, internationalization, localization, and translation concerns, and style guide development.Computer software expertise includes operating systems, mainframe (CICS, VM, MVS), networking, routers, gateways, security, databases, and numerous applications.