María Fernanda Lara Email & Phone Number

Nueva York, Estados Unidos

Buenos Aires, Argentina

- Receival and response to tickets, emails, chats, WhatsApp from users and prospects.- Detect and give notice of errors and inconveniences of the platform and/or app.- Analyze incidents and escalate to the corresponding team.- Verify purchases and sales operations of daily bonuses, deposits and withdrawals.- Scale the client's requests to the operation team with the necessary requirements.

Buenos Aires, Argentina

- In charge of account openings in the two main products (Local & USA Product).- Review and validate user’s documentation in both products.- Request for documentation and follow up for Compliance cases of clients who exceeded their transactional profiles.- Direct advice to the sales team on required customer documentation.- Constant feedback with the UX team to optimize onboarding experiences.- Collection and validation of identities for both Argentina and LATAM.- Analysis and comparison of personal data and sensitive information.

Buenos Aires, Argentina

- Receive and respond to all incoming requests through support channels online and offline (Email, Chat, What'sApp, Social Networks ).- Constant communication with customers and prospects, answering questions and queries, serving as support in the face of inconveniences.- Recognition and resolution of conflicts with clients and prospects, always maintaining an empathetic and friendly manner.- Provide first response to all requests within service level agreement (SLA) response times.- Follow up of cases and clients with approved accounts for first funding.

Miami, Florida, Usa

- Daily stock inventory and order invoicing.- Reception and assembly of orders for dispatch.- Calculation of commissions for sales agents.- Billing Assistant (Quickbooks).

Diseño Ux/Ui

Arquitecta, Architecture