• Manage Third Party vendor relationships; Evaluate risk for identified gaps. • Coordinate remediation of issues with business owners and suppliers.• Reconcile CAPS accounts monthly for actual spend; Responsible for funding of CAPS accounts.• Standardize processes to drive efficiencies; develop vendor scorecard to measure SLAs.

Consultant / Management - ATLA, Rys & Lex, Steele & Assoc., TSO & Assoc., Capital Cove• Developed Business strategy for clients in several industries (entertainment, collections) defining objectives and actionable plans to drive expected results.• Created marketing plans and sales incentives to drive acquisition and retention of clients; Collections of $1.4M within 6 months.• Consulted on marketing materials, social media platforms to leverage clients’ brand.• Coordinated and executed all development phases for 2 small businesses: business plan, sales tactics, marketing implementation, legal issue resolutions, IT requirements, reporting to key stakeholders.• Evaluated and purchased support tools; skip tracing, debt software, payroll, lead generation software.

VP. Senior Strategic Manager / Senior Marketing Manager 2003 - 2007• Managed 4 vendor relationships driving $16.8M of revenue annually.• Managed collaboration of internal business units, contracted vendors and customer focus groups to define and develop desired product features.• Managed Marketing Channels for three main products including “Identity Monitor from Citi”: - Managed Identity Monitor portfolio to 1MM members and $100MM in 3 years. - Telemarketing, Direct Mail, Email, Customer Service - communications, creative pieces and scripts that target acquisition/retention of customers. - Defined IT requirements for product features; developed process to track and measure results.• Conducted audits of vendors to ensure compliance to bank standards and adherence to procedures to mitigate customers’ risk.• Developed annual forecast/plan that delivers project on schedule; monitor/adjust monthly.

• Spearheaded business development efforts with functional organizations to contract Cisco alliance with potential revenue of $500M over 3 years.• Created and executed international and domestic marketing programs: -Achieved 100% of annual revenue goal of $ 27M. -Surpassed voice add-on sales goal by 40%. • Achieved 100% of annual revenue goal of $ 27M in 90 days for overflow traffic.• Coordinated research, developed retention sales strategy, rules of engagement and lead management resulting in over 80% renewal rate with revenue of $5.4M.• Negotiated bilateral arrangements for 11 countries opening new markets; increased revenue by 40%; developed service delivery processes for over 1000 multi-national customers.

Computer Services Director• Developed a fully integrated suite of software products migrating all functions from manual to online. Managed team of software developers.