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Involves defining new online product offerings by working with department heads and upper management that meet the needs of both internal and external customers, with regards to online payment processing and the support of those processing products.Work from the resulting specification to visually design, program, test, release, and train on the new software.

Responsible for direct customer support, client phone and in-person training, interacting with other departments to create a smooth transition from sales to support and creating online forums, training and documentation.

Accomplished Team Lead with a proven track record at Intel, overseeing the Computer Systems QA Team. Spearheaded a high-performing group that achieved groundbreaking results, setting a new record for processing the highest number of machines through QA while allowing the fewest errors discovered post-QA. Led by example, implementing meticulous testing methodologies and fostering effective collaboration to ensure flawless functionality and exceptional quality for Intel's computer systems. Committed to delivering excellence and showcasing the value of cohesive teamwork in achieving remarkable outcomes.