Account Manager, Visa Direct
CurrentAdvising Visa Direct's clients in the Central Eastern Europe, Nordics and Baltics region
Oct 2024 - Present
AeroLeads people directory · profile
Matthew Maxwell Email & Phone Number
Helping banks, FIs and institutions move money
at
Visa
1 work email found
@alva-group.com
1 phone found area 785
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Helping banks, FIs and institutions move money
Location
London, England, United Kingdom
Who is Matthew Maxwell? Overview
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Quick answer
Matthew Maxwell is listed as Helping banks, FIs and institutions move money at Visa, based in London, England, United Kingdom. AeroLeads shows a work email signal at alva-group.com, phone signal with area code 785, and a matched LinkedIn profile for Matthew Maxwell.
Matthew Maxwell previously worked as Account Manager, Visa Direct at Visa and Senior Customer Success - EMEA Banks at Visa. Matthew Maxwell holds Bba(Hons) European Management, International Business from Lancaster University.
Company email context
Email format at Visa
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{first}.{last}@alva-group.com
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AeroLeads found 1 current-domain work email signal for Matthew Maxwell. Compare company email patterns before reaching out.
Profile bio
About Matthew Maxwell
EMEA banking advisor specializing in cross-border payments and customer success strategy. Let's connect to drive success in your organisation. #Payments #Banking #CustomerSuccess——Payments Industry expert | Strategic Customer Success & SaaS Revenue Growth Expert | Driving SaaS Revenue Growth & Customer SuccessA robust background in international banking and cross-border payments, I am a strategic thinker and innovative leader in driving revenue growth, customer success and customer retention within the SaaS industry. My expertise spans across payment APIs, SaaS platforms, and the intricate landscape of global financial transactions.A functional leader, cultivating high-performing teams through data intelligence, CRM and CS tools including planhat, vitally, gainsight, salesforce, churnzero, resulting in exceptional results in revenue growth, customer satisfaction, customer retention, churn reduction, client expansion, account growth. I specialise in leveraging customer intelligence, introducing a company-wide customer-centric approach, building strong stakeholder and client relationships, to drive customer-led growth strategies for high growth in NRR, GRR, ARR from existing customers.A proven track record working with tier 1 clients, executive sponsors, decision makers, C-Suite executives, key accounts. Strategic thinking underpinned by intelligent metrics and reporting, AI, OKRs & KPIs, NPS, healthscores, & adoption. Actionable insights for business success that drive informed data-driven decision-making.Fluent in Spanish and equipped with extensive international experience, I bring a unique perspective to navigating complex accounts and multi-stakeholder management. My ability to lead without authority and negotiate effectively has been instrumental in forging commercial partnerships and driving Go-to-Market (GTM) strategy.Expertise in refining product-market fit & prioritising initiatives, I have a proven track record of building strong business cases, providing a cost-benefit analysis, delivering trusted advisory & consultancy. I lead collaboration between multiple functions. Communicate the customer view to deliver business outcomes, client objectives, show client value & ensure client ROI. I chair a cross-functional team responsible for the customer experience and CX journey.A strategic leader with a deep understanding of B2B sales, revenue operations, customer-centric growth strategies, & the cross-border payments industry, who can deliver customer intelligence into decision-making processes & define the valuation of initiatives.
Listed skills include Reputation Management, Multilingual, Microsoft Office, Microsoft Excel, and 28 others.
Current workplace
Matthew Maxwell's current company
Company context helps verify the profile and gives searchers a useful next step.
14 roles
Matthew Maxwell work experience
A career timeline built from the work history available for this profile.
Senior Customer Success - Emea Banks
Leading client intelligence incorporation, fostering GTM partnerships, and championing Customer Centricity through cross-functional CX leadership.
Jul 2022 - Oct 2024
Customer Success Manager
Helping Visa gain traction among EMEA banks, for international money movement solutions.
Dec 2021 - Jun 2022
Jul 2022 - Oct 2024
Customer Success Manager
Delivering cross-border payments expertise to EMEA banks, providing multi-year advisory to drive impactful change across diverse stakeholders. Collaborating and influencing across multiple internal functions to deliver exceptional client results.
Nov 2019 - Jun 2022
Customer Success Manager
A trusted advisor to senior leaders in Global 2000 companies, successfully repositioning Customer Success and facilitating collaboration across functions. Leveraged client intelligence to initiate a review of core IP, enhancing market value and unique selling proposition.
Jul 2018 - Dec 2018
Customer Success Manager
Coached CSMs and insights analysts, transforming client engagement practices. Drove renewals and upselling of SaaS products and consultancy solutions. Spearheaded client input for the development of a cutting-edge platform.
Jan 2018 - Jul 2018
Insights & Client Management
Pivotal role in establishing the Customer Success Function. Improved reporting product insights by refining design and content based on customer use-case discovery.
Jan 2017 - Jan 2018
Consultant Analyst
Led retail banking team across multiple sectors (insurance, savings & investments, and high-street banking). Consulted to senior leaders in FTSE 250 and Fortune 500 companies. Secured the company's largest-ever client.
Jul 2015 - Dec 2016
Analyst
Provided insights to Spain's blue-chip C-suites. Optimized analysis design, cutting delivery time by 40%. Successfully executed a turnaround strategy, driving growth for a global banking key-account.
Jun 2012 - Oct 2014
Marketing & Sales Internship (Spain & Portugal)
Internship. Offered permanent position afterwards
Feb 2011 - Sep 2011
Investment Analyst - Start-Ups & New Markets Internship
Internship. Offered permanent position afterwards
Feb 2010 - Jul 2010
Executive Management Internship
Internship. Offered place on the graduate Management Program afterwards
Jun 2009 - Aug 2009
International Markets Research, Latam & Europe - Internship
Jun 2008 - Aug 2008
2 education records
Matthew Maxwell education
Bba(Hons) European Management, International Business
Lancaster University
Graduado Superior En Ciencias Empresariales Internacionales (E4), Business Administration And Management, General
Universidad Pontificia Comillas
FAQ
Frequently asked questions about Matthew Maxwell
Quick answers generated from the profile data available on this page.
What company does Matthew Maxwell work for?
Matthew Maxwell works for Visa.
What is Matthew Maxwell's role at Visa?
Matthew Maxwell is listed as Helping banks, FIs and institutions move money at Visa.
What is Matthew Maxwell's email address?
AeroLeads has found 1 work email signal at @alva-group.com for Matthew Maxwell at Visa.
What is Matthew Maxwell's phone number?
AeroLeads has found 1 phone signal(s) with area code 785 for Matthew Maxwell at Visa.
Where is Matthew Maxwell based?
Matthew Maxwell is based in London, England, United Kingdom while working with Visa.
What companies has Matthew Maxwell worked for?
Matthew Maxwell has worked for Visa, Currencycloud, Polecat Intelligence™ - Where Reputation Is No Longer A Risk, Onalytica, and Alva Reputation Analysis.
How can I contact Matthew Maxwell?
You can use AeroLeads to view verified contact signals for Matthew Maxwell at Visa, including work email, phone, and LinkedIn data when available.
What schools did Matthew Maxwell attend?
Matthew Maxwell holds Bba(Hons) European Management, International Business from Lancaster University.
What skills is Matthew Maxwell known for?
Matthew Maxwell is listed with skills including Reputation Management, Multilingual, Microsoft Office, Microsoft Excel, Reputational Risk, Influencer Marketing, Corporate Social Responsibility, and Corporate Communications.
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