Maureen Maher Email & Phone Number

Florida, United States

Fraud and dispute resolution for various clients, moonitoring account activity and identifing potential fraud.

Orlando, Florida, United States

• Resolve customer merchant, credit, or ATM claims within bank policies/procedures
• Investigate/decision incoming claims using various systems and tools
• Debit or credit customer's accounts as required, process chargebacks/update customer regarding pending claims
• Back office functions: service calls, support, claims resolution, ticket ordering and judgment claims
• Adhere and maintain internal operational and financial controls, ensure they are observed for all assigned cases
• Ensure resolution in compliance with industry regulations and bank procedures and maintain integrity levels of the department's case management system and financial controls

Lake Mary, FL

Analyzed and process fraud and dispute claims according to department SLA Resolved disputes within regulations and processing timeframes of Visa and Regulation ECompared alternative actions and decide on best practice and approach for dispute and fraud processingSettled inquiries regarding chargeback requirements, system processing, dispute lifecycle and.

Orlando, Florida Area

As a Sales Consultant I focus on making calls to current business customers to renew business contracts, cross sell/up sell for FDC program(s). I engage existing customers in needs based dialogue to determine appropriate solutions while maintaining all standards for quality and compliance. I always support the represented Brand with the highest care. 90%.

Dayton, Ohio Area

Provided service to customers for MetLife products including: discussing policy features, benefits, claims and related transactions for Auto and Home. Continuously looked for opportunities to up sale and cross sell other MetLife products, such as: umbrella policies, auto, home, flood thus, increasing profit and team referrals

Cincinnati, Ohio Area

Investigated claims for confirmation of liability and coverage Identified and resolved issues with claims Evaluated and processed medical bills to ensure accuracy Assigned claims for triage and loss, assigned losses to adjusters Managed total loss information between upper management and field team Negotiated salvage with local vendors to maximize profit.

Dayton, Ohio Area

Telemarketing Sales Representative, sold enhancement services such as auto maintenance packages, travel saving packages, and shopping benefits to credit card holders Represented clients such as Citibank, Chase Manhattan, Providian and Fifth Third Bank Maintained top 10% level of commission along with a base salary Consistently achieved Top of Sales rating.