Michael Mchugh Email & Phone Number

Indianapolis, IN, US

Indianapolis, IN, US

At RPM, we help with managed IT services. Hardware distribution, network managment, and virtual CIO services. I work closely with the owners of the business in Operations and Accounting. We are also migrating our software from Autotask to Halo PSA. On the accounting side, I help with paying bills, issuing invoices, reconciling bank accounts, depositing.

This started as a hobby and has evolved into a full time job. The majority of my time is spent helping Indianapolis based RPM Technologies with their day to day accounting operations, process documentation, and a a large software migration from Autotask onto HaloPSASide hustle projects that I work on include: boat cleaning, junk removal, landscaping.

Chicago, Illinois, US

At Visible, I helped worked on the Visible for Founders product, wearing many hats along the way:- I assisted with product related questions (managed over 600 support tickets in Q1 of 2024), helped with founder onboarding, and wrote new articles and managed existing ones in the product knowledge base (https://help.visible.vc/)- Drafted product marketing.

San Francisco, California, US

- Nomad rides was the first commission free service platform. - While other services take up to a 40% commission, Nomad took nothing enabling passengers to pay less and drivers to earn more with a simple monthly driver subscription business model- Grew the platform to 33,500+ users, 280+ subscribed drivers, and 230k+ rides requested through our platform..

Indianapolis, IN, US

Indianapolis, Indiana, US

- Learned about the food delivery industry and the broader structure of gig work.- Managed over 120 teams – promoting the use of an ordering feature via Slack. - Built out a sales process to replace typical catering. Naming the initiative was called ClusterTruck for Teams- Cycled flexibly through multiple roles including Sales, Customer experience and.

- Created a college ride service that completed over 100 rides per day during operation - Vetted/interviewed/hired over 50 student drivers - Learned valuable lessons on leadership and the importance of communication

• My first startup!
• Founded a freelance based app at Indiana University bringing the supply and demand to a superior position in the marketplace
• Created a viral milk delivery service to help market our app. Got over 13 million views on Facebook gaining tons of traction and exposure.
• Learned first hand how to create a superior customer experience

Menlo Park, California, US

• Elected by the student body to represent the needs of students as head of the education committee
• Led the outreach to Greek houses where I scheduled speaking tours for our candidates at each chapter across the university

London, England, GB

Bachelor'S Degree, Finance

Education record