Mfon Ankoh Email & Phone Number

Nigeria

• Overseeing all shift activities, including coordinating and monitoring all functions to ensure work is performed in accordance with airport standards and to ensure passengers' and employees' safety and security. • Providing direction and instruction on resolving critical incidents/situations, operational activities, security-related activity, security breaches, and violations of rules and regulations. • Reviewing and maintaining records and operational logs and preparing reports and correspondence.• Investigating complaints, issues, concerns, and inquiries and providing recommendations for resolution • Overseeing the achievement and maintenance of agreed customer service levels and standards.

• Answered telephone to provide information, resolved problems or complaints, and assisted as needed.• Handled all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service.• Provided current and accurate fare, schedule, flight arrival and departure information, and answered general inquiries both in-person and over the telephone.• Maintained Ibom Air's brand standards and consistency in the ground experience. Identified opportunities to improve customer experience and increase satisfaction.• Ensured customer satisfaction and provided professional customer support. Processed orders, forms, applications, and requests.

• Organised, extrapolated, and disseminated data across departments to be used to conclude the current methods’ success.• Presented detailed reports about the meaning of gathered data to the management and helped identify scenarios utilising modifications in the data.• Produced reports and dashboards for clients within SLAs. Contributed to the development of the company’s data strategy.• Managed database programs, extracted and evaluated sophisticated data, and translated results into understandable terms to inform strategic business planning and facilitate improved operations.• Examined claims databases and used visualisation tools such as Power BI.

• Started the business from the ground up while wearing every hat of the company. • Provided product information, selection assistance, and memorable and personable customer service.• Built great rapport with all customers to grow a relationship and generate business. • Created robust and effective marketing plans that increased target marketing campaigns and digital advertising.• Developed strategies and tactics to boost the company’s reputation and drive qualified traffic.

• Developed and maintained data quality and integrity controls, including deploying data quality monitoring systems and processes. • Developed policies and controls for the appropriate protection of enterprise information assets through a defined life cycle.• Responsible for monitoring, collating and analysing project performance data, ensuring accuracy.