Mfon Udoh

Mfon Udoh Email and Phone Number

Marketing Product Specialist at MTN Nigeria Communications Ltd @ MTN Nigeria Communications Limited
lagos, lagos, nigeria
Mfon Udoh's Location
Nigeria, Nigeria
Mfon Udoh's Contact Details

Mfon Udoh personal email

About Mfon Udoh

Over Twelve years’ experience in the Telecommunication sector, working in various capacities with an end to end knowledge of Customer Relationship Management,also develop tailored Products in the marketing division to customers. Working with the leading telecomm organization in Africa( MTN Nigeria Communications Ltd) in giving Excellent Service Delivery and a Delightful Customer Experience through these years, I have the operational knowledge and expertise in various sections of the Customer Relations Division which is the lifecycle of Customer Management that spans through Customer Relationship and Account Management, Customer Churn and Retention, Support Services & Consumer Portfolio Management (Debt Prevention and Recovery) which also interrelates with other Back Office functions(Billing,Provisioning,Banking and Reconciliation).Also developed products tailored to suit customers lifestyle.

Mfon Udoh's Current Company Details
MTN Nigeria Communications Limited

Mtn Nigeria Communications Limited

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Marketing Product Specialist at MTN Nigeria Communications Ltd
lagos, lagos, nigeria
Website:
mtnonline.com
Employees:
4546
Mfon Udoh Work Experience Details
  • Mtn Nigeria
    Marketing Product Specialist
    Mtn Nigeria Aug 2016 - Present
    Develop Product Concept/PropositionConduct Product (Prepaid & Post-paid) review sessions with product Segment Managers & other stake holders. Present and analyse Revenue performance on products and identify areas of prospects & improvement. Liaise with support teams to ensure closure on pain areas of products to aid revenue increase and reduce Churn.
  • Mtn Nigeria Communications Limited
    Senior Customer Relationship Partner(Debt Prevention & Recovery Management)
    Mtn Nigeria Communications Limited Apr 2012 - Present
    Lagos
    Manage a Portfolio to reduce Consumer Debt using various effective recovery techniques.etc
    View
  • Mtn Nigeria Communications Limited
    Senior Customer Relationship Partner :Account Management (Consumer And Corporate Support)
    Mtn Nigeria Communications Limited Apr 2011 - Mar 2012
    Lagos
  • Mtn Nigeria Communications Ltd
    Acting Manager,Credit & Debt Management
    Mtn Nigeria Communications Ltd Apr 2013 - Jul 2013
    Oversee the operations of Billing Banks and Reconciliation, Debt Management and Credit Vetting units to achieve an effective Customer Relationship and Complaint Management for a continued income stream.
  • Mtn Nigeria Communications Ltd
    Senior Customer Relationship Partner:(Customer Retention & Outbound Services )
    Mtn Nigeria Communications Ltd Jul 2008 - Apr 2011
    Lagos
  • Mtn Nigeria Communications Limited
    Online Customer Care Supervisor(Call Center Management)
    Mtn Nigeria Communications Limited Apr 2005 - Jun 2008
    Nigeria
    Promote excellent Customer Care and Relationship building in the various channels to ensure customer satisfaction, customer retention & brand loyalty. etc
  • Mtn Nigeria Communications Ltd
    Postpaid Consumer & Small Business Support Executive{ Postpaid Helpdesk }
    Mtn Nigeria Communications Ltd Jun 2003 - Mar 2005
    Nigeria
    Provide timely support services in Complaint Management.etc
    View
  • Mtn Nigeria Communications Limited
    Customer Care Representative
    Mtn Nigeria Communications Limited Nov 2001 - 2003
    Nigeria
  • Nigerian Telecommunications Limited (Nitel)
    Administrative Assistant – Nysc
    Nigerian Telecommunications Limited (Nitel) Jun 2000 - Aug 2001
    Nigeria

Mfon Udoh Skills

Business And Data Analysis Problem Solving Negotiation Customer Lifecycle Management Customer Retention Customer Support Customer Loyalty Management Microsoft Excel Microsoft Word Team Building Customer R Communication Customer Oriented Crm Team Management Telecommunications Team Leadership Call Centers Customer Experience Management Business Strategy Customer Service Customer Satisfaction Project Planning

Mfon Udoh Education Details

  • University Of Calabar, Calabar Cross River State
    University Of Calabar, Calabar Cross River State
    2.2

Frequently Asked Questions about Mfon Udoh

What company does Mfon Udoh work for?

Mfon Udoh works for Mtn Nigeria Communications Limited

What is Mfon Udoh's role at the current company?

Mfon Udoh's current role is Marketing Product Specialist at MTN Nigeria Communications Ltd.

What is Mfon Udoh's email address?

Mfon Udoh's email address is fo****@****hoo.com

What schools did Mfon Udoh attend?

Mfon Udoh attended University Of Calabar, Calabar Cross River State.

What skills is Mfon Udoh known for?

Mfon Udoh has skills like Business And Data Analysis, Problem Solving, Negotiation, Customer Lifecycle Management, Customer Retention, Customer Support, Customer Loyalty Management, Microsoft Excel, Microsoft Word, Team Building, Customer R, Communication.

Who are Mfon Udoh's colleagues?

Mfon Udoh's colleagues are Odinaka Madumere, Yinka Esan, Moses Ogunmiluyi - Fmva (Cfi), Cism, Girish Kura, Prosper O Ogwuma, Blessing Ochejele, Lucky Enude.

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