Michael Fortson-Dillon Email & Phone Number

Los Angeles, Ca, Us

Palo Alto, California, Us

As Workato’s head of global competitive intelligence, I carried various responsibilities at this market leading integration, automation, and Enterprise Orchestration platform:- Internal product competitiveness analysis- Competitor strength and weakness assessments- Win/loss analysis- Competitive positioning- Narrative iteration and testing- Go-to-market needs assessment- Go-to-market asset and event execution (SKO, collateral, etc.)- Competitive landscape analysis and projection- Product feature recommendations based on current and projected competitive landscape analysis

Palo Alto, Ca, Us

Responsible for all of the banking company’s mobile platform products, I handled general and technical product management within U.S. Bank / Talech's broad line of point of sale systems, including competitive analysis, risk assessment and mitigation, product roadmap, project and program management and long-term strategy.

Santa Clara, Ca, Us

Managed the Go To Market program for ServiceNow’s Platform group, bringing product and working teams (marketing, customer outcomes, support, etc.) together in a coordinated effort to launch and support new releases from ServiceNow.

Santa Clara, Ca, Us

Led the outbound product management efforts for ServiceNow’s IntegrationHub and Flow Designer products, working with employees, customers, and prospective customers to help evangelize and enable adoption of the company’s core automation and integration technology.

Santa Clara, Ca, Us

Led the US-based effort to design and launch the first-ever version of the ServiceNow Mobile Platform, including native iOS and Android apps.

Santa Clara, Ca, Us

Led product management for the integration of Qlue’s Virtual Agent chatbot clients into the ServiceNow Platform, along with Virtual Agent integrations for Slack and Microsoft Teams, culminating in a large-scale launch at ServiceNow's Knowledge conference, live on stage in front of 7,000 attendees.

(acquired by ServiceNow, May 2017)• Mobile-centric product strategy & design• Management of iOS & mobile web development teams• iOS / Swift development

New and existing apps; design, development, performance optimization.

San Francisco, Ca, Us

Product design, development, and engineering management for Tophatter's mobile apps (iPhone, iPad, Android). Drove the mobile products group from less than 5% to over 50% of company revenue in less than a year, while raising average app reviews from 2 stars up to a consistent 5 star App Store rating.

Mobile-first consumer voice service, providing live access and communication to your closest, most important relationships. Startup founder, fundraising, strategy & product design + engineering.

Helped Banjo create a variety of prototype apps (iOS, Android, Rails) through several rapid iterations of the early product. Primarily focused on product design & engineering management (local + offshore).

(acquired by Skype)Part of the 3-man engineering team that created Qik.Architected and developed the initial version of the web application & service, while hiring the US development group and working with Moscow-based device and server teams to continue its evolution. Later focus included product design and management, onboarding, service performance and reliability, app store strategy and execution, and user growth and retention.

Us

Groundbreaking voice communication service founded by BJ Fogg (Stanford Persuasive Technology Lab). Developed the prototype that was used for the service launch at DEMOFall 2005. Employee #1.YackPack was focused on the relationships between users and their connections, providing a revolutionary user interface design that addressed the failings of the linear- and list-based privacy / accessibility controls in modern social networks and communications applications and services.While at YackPack, designed, developed and deployed the company’s range of Facebook Platform applications as a launch partner at the initial “F8” Facebook Platform introduction in 2007.Created an app that was featured in a long-term interactive exhibit at The Tech Museum in San Jose.

Management of all technical aspects of the company.

(acquired)Pioneering Toronto-based Internet agency. Founded in 1997 (self-funded); 50 employees with millions in revenue by 2000. In-store kiosks with Point-of-Sale and web delivery integration, hotel reservation systems, entertainment, marketing.