Michael Fortson-Dillon

Michael Fortson-Dillon Email and Phone Number

Competitive intelligence @Workato. 20+ years scaling ideas into products, prototypes to platforms, prospects to users, and startups to acquisitions. Consumer & enterprise, mobile and cloud, communication and automation.
Michael Fortson-Dillon's Location
La Canada Flintridge, California, United States, United States
Michael Fortson-Dillon's Contact Details
About Michael Fortson-Dillon

Veteran Product builder with a passion for data/analytics-informed strategy and the ultimate experience of the end user.Multiple acquisitions and a deep background in consumer & enterprise automation, mobile, chatbots, integrations, onboarding, customer success/enablement, and GTM.Humbled by this endorsement:“Armed with a deep understanding of user experience design, Michael seeks to achieve unity and balance between form and function. Michael's focus on visual clarity, refinement and restraint had a transformative impact on the usability of Tophatter's mobile apps. Most importantly, Michael is a good-humored yet devoted leader, who nimbly moves between multiple viewpoints and timely decisiveness. It was a pleasure working with him, and I would look forward to doing so again.” — Celeste Gamble

Michael Fortson-Dillon's Current Company Details

Competitive intelligence @Workato. 20+ years scaling ideas into products, prototypes to platforms, prospects to users, and startups to acquisitions. Consumer & enterprise, mobile and cloud, communication and automation.
Michael Fortson-Dillon Work Experience Details
  • Workato
    Sr. Director, Competitive Intelligence
    Workato Dec 2023 - Dec 2024
    Palo Alto, California, Us
    As Workato’s head of global competitive intelligence, I carried various responsibilities at this market leading integration, automation, and Enterprise Orchestration platform:- Internal product competitiveness analysis- Competitor strength and weakness assessments- Win/loss analysis- Competitive positioning- Narrative iteration and testing- Go-to-market needs assessment- Go-to-market asset and event execution (SKO, collateral, etc.)- Competitive landscape analysis and projection- Product feature recommendations based on current and projected competitive landscape analysis
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  • Talech Point Of Sale
    Product Manager - Vice President
    Talech Point Of Sale Oct 2022 - Nov 2024
    Palo Alto, Ca, Us
    Responsible for all of the banking company’s mobile platform products, I handled general and technical product management within U.S. Bank / Talech's broad line of point of sale systems, including competitive analysis, risk assessment and mitigation, product roadmap, project and program management and long-term strategy.
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  • Servicenow
    Go To Market Lead For Platform At Servicenow
    Servicenow Sep 2021 - Jul 2022
    Santa Clara, Ca, Us
    Managed the Go To Market program for ServiceNow’s Platform group, bringing product and working teams (marketing, customer outcomes, support, etc.) together in a coordinated effort to launch and support new releases from ServiceNow.
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  • Servicenow
    Director Of Product Management
    Servicenow Apr 2020 - Sep 2021
    Santa Clara, Ca, Us
    Led the outbound product management efforts for ServiceNow’s IntegrationHub and Flow Designer products, working with employees, customers, and prospective customers to help evangelize and enable adoption of the company’s core automation and integration technology.
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  • Servicenow
    Senior Product Manager For Mobile Platform
    Servicenow Apr 2019 - Apr 2020
    Santa Clara, Ca, Us
    Led the US-based effort to design and launch the first-ever version of the ServiceNow Mobile Platform, including native iOS and Android apps.
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  • Servicenow
    Senior Product Manager For Virtual Agent
    Servicenow May 2017 - Apr 2019
    Santa Clara, Ca, Us
    Led product management for the integration of Qlue’s Virtual Agent chatbot clients into the ServiceNow Platform, along with Virtual Agent integrations for Slack and Microsoft Teams, culminating in a large-scale launch at ServiceNow's Knowledge conference, live on stage in front of 7,000 attendees.
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  • Qlue Inc
    Director Of Mobile
    Qlue Inc Apr 2016 - May 2017
    (acquired by ServiceNow, May 2017)• Mobile-centric product strategy & design• Management of iOS & mobile web development teams• iOS / Swift development
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  • Freelance
    Ios Design & Development (Swift / Objective-C)
    Freelance Feb 2014 - Apr 2016
    New and existing apps; design, development, performance optimization.
  • Tophatter.Com
    Director Of Mobile
    Tophatter.Com Dec 2012 - Feb 2014
    San Francisco, Ca, Us
    Product design, development, and engineering management for Tophatter's mobile apps (iPhone, iPad, Android). Drove the mobile products group from less than 5% to over 50% of company revenue in less than a year, while raising average app reviews from 2 stars up to a consistent 5 star App Store rating.
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  • Sounder, Inc.
    Founder & Ceo
    Sounder, Inc. Jun 2011 - Dec 2012
    Mobile-first consumer voice service, providing live access and communication to your closest, most important relationships. Startup founder, fundraising, strategy & product design + engineering.
  • Banjo
    Director Of Engineering (Contract)
    Banjo Nov 2010 - May 2011
    Helped Banjo create a variety of prototype apps (iOS, Android, Rails) through several rapid iterations of the early product. Primarily focused on product design & engineering management (local + offshore).
  • Qik
    Director Of Internet Engineering, Director Of Product Management
    Qik Jun 2007 - May 2010
    (acquired by Skype)Part of the 3-man engineering team that created Qik.Architected and developed the initial version of the web application & service, while hiring the US development group and working with Moscow-based device and server teams to continue its evolution. Later focus included product design and management, onboarding, service performance and reliability, app store strategy and execution, and user growth and retention.
  • Yackpack
    Cto
    Yackpack Jan 2005 - Jun 2007
    Us
    Groundbreaking voice communication service founded by BJ Fogg (Stanford Persuasive Technology Lab). Developed the prototype that was used for the service launch at DEMOFall 2005. Employee #1.YackPack was focused on the relationships between users and their connections, providing a revolutionary user interface design that addressed the failings of the linear- and list-based privacy / accessibility controls in modern social networks and communications applications and services.While at YackPack, designed, developed and deployed the company’s range of Facebook Platform applications as a launch partner at the initial “F8” Facebook Platform introduction in 2007.Created an app that was featured in a long-term interactive exhibit at The Tech Museum in San Jose.
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  • Paper Media, Inc (San Francisco)
    Cto
    Paper Media, Inc (San Francisco) Jan 2001 - Jan 2002
    Management of all technical aspects of the company.
  • Medium One
    Co-Founder, Cto
    Medium One Jun 1997 - Jan 2000
    (acquired)Pioneering Toronto-based Internet agency. Founded in 1997 (self-funded); 50 employees with millions in revenue by 2000. In-store kiosks with Point-of-Sale and web delivery integration, hotel reservation systems, entertainment, marketing.

Michael Fortson-Dillon Skills

Ios Development Swift Objective C Product Design User Interface Design Mobile Applications Mobile Devices Product Management Start Ups Ruby On Rails Iphone Entrepreneurship Web Applications Javascript Strategic Partnerships Multithreading Mobile Interface Design Voip Consumer Services Strategy

Frequently Asked Questions about Michael Fortson-Dillon

What is Michael Fortson-Dillon's role at the current company?

Michael Fortson-Dillon's current role is Competitive intelligence @Workato. 20+ years scaling ideas into products, prototypes to platforms, prospects to users, and startups to acquisitions. Consumer & enterprise, mobile and cloud, communication and automation..

What is Michael Fortson-Dillon's email address?

Michael Fortson-Dillon's email address is ciparis@me.com

What is Michael Fortson-Dillon's direct phone number?

Michael Fortson-Dillon's direct phone number is +120284*****

What are some of Michael Fortson-Dillon's interests?

Michael Fortson-Dillon has interest in Mobile, Technology, Enabling Remote Collaboration, Simplifying Technology, Environmental/green Issues, Promoting Environmental Efficiency.

What skills is Michael Fortson-Dillon known for?

Michael Fortson-Dillon has skills like Ios Development, Swift, Objective C, Product Design, User Interface Design, Mobile Applications, Mobile Devices, Product Management, Start Ups, Ruby On Rails, Iphone, Entrepreneurship.

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