www.AmazingHotDealz.com

• Grew business by 45.2% from year 2014 to year 2015 (3rd season in operation).• Recruit, interview, hire and train employees for all positions including Managers, Tax Preparers, Marketers, Data Entry, Processers and Wavers.• Maintain and update all human resource policies including the employee handbook, policies and procedures.• Process all new hire paperwork and maintain employee files.• Conduct training and orientation as well as employee meetings to inform and update on new policies and procedures.• Ensure compliance with the human resource policies and state and federal laws.• Manage the day to day business operations, keep books and accounting records, and prepare quarterly and annual business taxes.• Prepare monthly financial statements, quarterly profit and loss statements, run bi-weekly payroll, and end of year bonuses.• Prepare and complete paperwork for hiring, letters of separation, final paychecks and unemployment claims when necessary.• Personally handled customer complaints via phone, social media, email, and in person.

• Mandated as a sworn police officer on July 8th, 2010.• Appointed as the liaison for the Gang/Intelligence Unit for Precinct 3 which consisted of reporting gang trends, new gangs, and updates on local crime rings.• Continually maintained a high level of fitness, earning a fitness bar annually, to include Brazilian Jiu Jitsu training, boxing, Tae Kwon Do, defensive tactics, etc.• Multiple apprehensions of wanted felons and multiple apprehensions and arrests of drug users and distributors. • Numerous months leading the precinct in total arrests and felony arrests.• Experience in leading surveillance, stakeouts, and setting up perimeters in reference to gathering intelligence and the apprehension of criminals.

Suite Sales and Service Account Executive - Serve as manager on duty overseeing concierge and catering staffs to ensure client satisfaction in Philips Arena which has 103 suites and up to 150 events annually.Continually collaborate and plan with Arena Operations including security, concierge, customer service, concessions, and maintenance departments to manage and oversee building logistics and event schedules to execute sporting events and concerts.Manage a client base of over 300 active customers and a prospect list of 5,000 contacts that primarily consist of high level executives for major Fortune 500 companies including Coca-Cola, Home Depot, and Delta Airlines.Ensure execution of all elements within clients’ contracts to make sure all elements are fulfilled to the customers’ satisfaction.Maintain detailed client information via Onyx and files for each client detailing purchases including number of tickets, suite location, price purchased and personal information.Contribute to the development and execution of marketing and sales campaigns and special events to generate new business and retain current business including Premium Golf Outings, bowling, skate parties and other off-site events.Broad knowledge of Arena schematics, suite rental and sales product lines, company procedures and policies.Inside Sales - Generated $75K in revenue through the sales of various ticket packages with the Atlanta Hawks and Thrashers for the 2007-2008 season as an Inside Sales R success by making over 100 calls daily, scheduling face to face appointments with prospects, creating and maintaining client relationships, and continually growing through referrals.Remained in the top 4 in revenue out of 17 sales representatives.Assisted with and conducted interviews, at the request of the Inside Sales Manager, throughout the hiring process of inside sales candidates.