- A CRM Specialist In BRAVE, BRAVE 2 & BRAVE Women (Business Resilience Assistance for Added-Value Enterprises) Program In partnership with ICD and IsDB.- Creating Business intelligence tools.- Designing, Coding, Developing, and building different systems Via programming language for SMEPS & Donors.- Building Dashboards via Laravel and node.js for SMEPS.- Developing and training Machine learning & AI with TensorFlow.- Build a CRM and Websites system in PHP, My SQL, HTML and jQuery.- Sustaining Information/data integrity for (BRAVE) Program with CRM Systems.- Maintain website hosting requirements, troubleshooting web issues, payments and backups to provide a smooth user experience.- Maintain & troubleshooting different user’s software & hardware requirements, issues, payments, and backups to provide a smooth user experience.- Designing custom reports for Donors and higher management to track progress and make decisions.- Ongoing system customization based on project needs.

- Troubleshooting and Resolve complex IT technical, telecom, helpdesk, and system issues in different levels, fields, and offices. - Maintain all companies and server’s hardware, software, networks, and services in a regular fashion and implement corrective solutions (SA, Deployment, etc…).- Managing IT, Mobile, and internet services, Databases, Payments, stores, and inventory. - Handling multiple positions at work and supporting all users locally and abroad during the different emergencies and hard times. - Data Entry All Required Hard copy documents for Mobile and Equipment Inventory into “Badab” Balhaf System Database. - Working under stress and time pressure, including – at times - outside of normal office hours. - Documenting and Create different types of resolution /technical procedures /reports /policies /guidelines for knowledge sharing and future references. - Training new/old users to operate different IT Equipment and Software. - Test and review repaired IT equipment after receiving from service agencies.

- Team player member in Windows 7 deployment project in Sana’a handling all deployment project alone.- Coordinating the pc and laptops needing deployment (new, old) for 300 users in time.- Achieved changes in the infrastructure at work parameter from windows Xp to 7 for 500 machines in Sana’a.- Completed dynamically the deployment project for 2012/2013 with Balhaf team.- Delivered direct assistance to IST Project Engineer at Balhaf from Sana’a.- Engaging in different tasks in assisting proactively the helpdesk coordinator.- Assisting system support coordinator solving varies problems in technical fields both hardware, software.- Supporting network team in maintaining physical and virtual servers plus assist in adding new physical server to domain.

Technical engineer in IT department managing users requests in both hardware and software problems mending and programing archive application via vs2010.