Matthew Friedman Email & Phone Number

San Antonio, Texas, United States

Fort Campbell, Ky

San Antonio, Texas Area

PROVIDE EXCEPTIONAL CUSTOMER SERVICE TO MEMBERS AND AFFILIATES OF THE ORGANIZATION IN A TIMELY, AND PROFESSIONAL MANNER. CONTRIBUTE TO THE MISSION STATEMENT AND CALL STRUCTURE AS REQUESTED BY THE ORGANIZATION. FOLLOW FEDERAL, STATE, LOCAL, AND COMPANY REGULATIONS IN SERVICING CONSUMER FINANCE LOANS AS WELL AS HOME EQUITY LOANS. MULTI-TASK THROUGH DIFFERENT LINES OF BUSINESS, TO ELIMINATE THE INCONVENIENCE OF HAVING TO TRANSFER THE MEMBER FROM ONE AREA TO THE NEXT. UTILITIZING THIS METHOD OF CROSS-TRAINING ENABLED THE ABILITY TO MAKE ANY MEMBER INTERACTION A "ONE STOP SHOP" EXPEDIENT EXPERIENCE. INTERNAL DUTIES INCLUDED MAINTAINING CALL HANDLE EFFICIENCY AS WELL AS SEEK AND EXECUTE REFERRRALS AND OPPORTUNITIES AVAILABLE TO THE MEMBER THUS PROVIDING ALL AVAILABLE ASSETS THE ORGANIZATION HAS TO OFFER. EMBRACED COMPLEX AND ESCALATED CHALLENGES ASSOCIATED WITH MEMBER LOANS AND SERVICING, WHILE MAINTAINING A POSITIVE AND ASSURING ATTITUDE TO PROVIDE A SOLUTION THAT WILL SATISFY MEMBERS NEEDS WHILE ABIDING BY THE ORGANIZATIONS REGULATIONS.