Marcos Fernando Rivas Garcia Email & Phone Number

Cuautitlán Izcalli, Méx., Mx

Mexico City And Merida, Mexico

Establish project plan, coordinate and manage the installation process, conduct change control and interface between all partiesAccountability to cope with any amendments to the design that arise, or any troubleshooting requirements during commissioning and handover of the projectResponsible to ensure outstanding attention to details, and customer education & training of their systemCoordinate extended maintenance programs that provide ongoing and preventative maintenance, system upgrades, and consultation on new innovationsResponsible to update scaled drawings and schematic drawings after project completionHands-on device set up and configuration, and setting up tailored smart home routines / automationsMain AchievementsSuccessfully managed and completed the Mexican Army Hotel Santa Lucia room automation projectEffectively increased YoY company growth by outstanding project completion, excellent customer service and supporting innovative implementation processesNurtured a high performing team and culture by encouraging team collaboration, and executing effective programs to train and upskill existing techs

Mexico City Area, Mexico

Ciudad De México Y Alrededores, México

- Provided leadership to Business & Operations Support Systems (BSS/OSS) team accountable for the service assurance and operations support in customer´s networks in North and Latin America.- Accountability for projects execution by conducting internal operational meetings in a daily basis to flag any risk or issue on preparations that may compromise the successful achievement of the activity on customer’s network. - Responsible for supporting service delivery efforts by effective financial & resource management and provided services quality follow up.- Exercised analysis of application and network logs to make network elements work together.- Hands-on experience installing Multi Activation systems (legacy and virtualized types) on VM using Windows and Ubuntu as hosts.Main Achievements- Accomplished 30% training cost reduction by introducing web-based tools.- Drove implementation of a Service Delivery awareness campaign in record time (3 weeks) to foster unit´s operational efficiency and performance, inspired and led role models to contribute to the campaign efforts by sharing his/her experience with other colleagues, in order to support the campaign.- Drove the implementation of innovative web-based tools which captured 60% of the unit employee´s attention.- Conducted UAT (DHCP, LDAP) in Multimedia Telephony Application Server (MTAS) and related End-User tests on Cable Modems installed in HFC (Hybrid Fiber Coaxial) network.

Ciudad De México Y Alrededores, México

Ericsson, Service Culture ProgramAs a change leader (volunteer), I was accountable to support Functional Units successful alignment with change management strategies. In this role I was connected with Heads, HRBP's and Functional Managers to imprint an improved service mindset that sets Global Service Center Mexico apart from the competition, growing business and profitability.Project 1. Drove Recruitment process improvement by including best practices to make sure Service Culture behaviors are evaluated for candidates.Project 2. Assembled and led the team that developed the inspirational Common Service Language that reinforced the adoption of a stronger service culture to support the delivery of internal and external service.• Managed scope, cost, time and quality in full alignment with PM@Ericsson methodology (PROPS-C) and maintain its alignment with strategic business goals and objectives; created/maintained document baseline and stakeholder maps, tracked activities and milestones, handled conflicts and conducted change control.• Maintained communication with stakeholders and presented updates, insights, challenges, and risks to Program Director, Sponsor and Senior Leadership governance board.

Ciudad De México Y Alrededores, México

- Established project plan baseline, defined project scope, planned and monitored activities, controlled communication and changes, secured the necessary resources.- Hands-on experience configuring and integrating Linux Web Services based customer management solution to replace customer´s old legacy solution. Planned product configuration, migration and integration work.- Efficiently adapted and responded to risk & change; able to adjust planned work to address multiple customer´s demands and competing priorities in a constantly changing environment.- Established project plan baseline, defined project scope, planned and monitored activities, controlled communication and changes, secured the necessary resources.- Produced technical documentation (HLD, LLD) and presented architectural design and solution to customer´s Directors and C-Level executives.- Worked proactively across organizational boundaries and led offshore tech solution team to ensure successful project execution.Main Achievements- Acting as the central point of communication within customer´s engineering and IT units, build credibility, tackled customer´s resistance to change by a comprehensive explanation of Web Services based solution added-value and effectively handling customer´s expectations and concerns about migration strategies, SoW and new solution pros and cons.

Ciudad De México Y Alrededores, México

- Managed 20+ different Telecom/IT projects among integrations, new services and change requests; in a Cloud based VAS Hub (Media & Applications, and BSS/OSS) operation environment.- Assisted Ericsson staff at all levels in the process development and presentation of both new business opportunities to customers and internal cost saving opportunities for Ericsson.- Led project execution, monitoring, controlling and closing: tracked project activities, monitored & handled changes, conflicts, escalations and customer acceptance.- Performed analysis and presented periodic reviews of operational performance (SLAs, KPIs) to customer´s Directors and C-Level executives for NII markets (Brazil, Mexico, Chile and Peru).- Coordinated and negotiated with service providers and off-shore operation resources (India, China and Brazil) in support of timeline and deliverables to support operational excellence, ensured escalation procedure is followed and that expectations and perceptions of customer are at all times managed in a professional manner working through the appropriate SLAs/KPIs.- Provided feedback on delivery performance to Managed Services organization. - Acted as a consultant to approach customers´business and technology needs by actively participating in technical engagements and onsite presales visits, and proposing evolution paths based on Ericsson´s solutions.Main Achievements- Quickly and accurately assimilated internal customer processes and translated business requirements into detailed architectures and designs (Add-on sales) for Location, Mediation and Multi Activation Services, generating sales revenue of $3M.- Improved existing and proposed new KPIs to ensure delivered services comply with contractual obligations and quality standards and received recognition from customer.- Contributed to the Global/Regional efforts by driving to completion the Cost and Scoping Tool implemention project inside Global Service Center Mexico.

Ciudad De México Y Alrededores, México

- Tested the 3G Cloud Based Value-Added Solutions across NII markets (Brazil, Mexico, Chile and Peru) prior to launch. Comprised services were messaging (SMSC/MMSC), location (LBS) and WAP browsing.- Utilized different test approaches and techniques to meet agreed deadlines and ensure operational readiness across all markets. Worked in close liaison with wireless and technology vendors (e.g. Ericsson, Huawei, Gemalto, RedHat, Cisco) to solve internal/external issues and secure testing plans were on schedule and comply with company guidelines, standards and regulations.- Drove the implementation of a practical solution to run indoor LBS tests and executed OTA tests.- Used my past experience as integration/implementation engineer to reviewed/wrote test artifacts (test plans, test cases, test reports, etc.) to come up with practical solutions and alternatives to testing processes. Expanded and improved my knowledge in signaling (SS7, SIGTRAN, MAP), data protocols (TCP/IP, HTTP, FTP, SIP, Diameter), OS (Linux, Solaris, Windows) and Test/Debug Tools (wireshark, tcpdump).- Drove the implementation of a practical solution to run indoor Location tests and executed OTA tests.

Ciudad De México Y Alrededores, México

Successfully managed the deployment of 10+ software upgrading implementation projects across the messaging and voicemail networks. Implemented equipment plans, deployment of priority schedules, and planning of guidelines. Followed up activities and established project governance.

Ciudad De México Y Alrededores, México

Evaluated vendor products and services to decrease complexity in operations, increase time to market and reduce costs. Prepare VoIP traffic reports, evaluated network performance criteria, and provided recommendations to optimize VoIP transport.

Ciudad De México Y Alrededores, México

Coordinated and oversaw hardware installation on +10 live implementations. Performed with vendor energy plant test cases, acceptance test cases, trouble shooting, secured OSS, configuration data, prepared completion report and hand over documentation.

Ciudad De México Y Alrededores, México

Ciudad De México Y Alrededores, México

Ciudad De México Y Alrededores, México

Certificate Of Advanced Study, Electrical, Electronics And Communications Engineering

Bs In Telecommunications And Electronics