Highly motivated, customer-focused, and technically inclined professional with over 15 years of experience in the areas of Support, Systems Integration, Service Delivery, and Operational Management within the Telecom & IT industry. Dynamic, results-oriented tech lead with experience in implementing complex technology solutions. Equally adept as a project manager and can switch seamlessly between roles as required.Strong organizational and communications skills with strategic focus and the ability to stay focused in a fast-paced, high-energy, challenging environment where there are multiple competing priorities on a daily basis; ability to build and sustain relationships and alliances across multi- disciplined, internal, external, and organizational boundaries.Core Competencies:Business Support System/Operation Support System (BSS/OSS)Value Added Services (SMS, MMS, Location Services, WAP Browsing)Service Delivery Best PracticesMulti Vendor TechnologyWeb Services & VirtualizationCloud based Services SaaS, IaaS, PaaSService Delivery Platform (SDP)Cellular systems (GSM, 3G, LTE)Data / Messaging NetworksAWS, JavaScript, OpenStackSS7, SIGTRAN, VoIPProject and Program ManagementKPI and SLA ManagementVendor ManagementTeam Management