Mina Farouk Email & Phone Number

Cairo, Egypt

IT helper

Alexandria Governorate, Egypt

Monitor and maintain the computer systems and networks of SIAC Projects, install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person.Also:-• installing and configuring computer hardware, operating systems, network, Leased line, Video conference, IP telephone, IP security cameras, printers, Photocopy machine, and applications.• monitoring and maintaining computer systems and networks.•… Show more Monitor and maintain the computer systems and networks of SIAC Projects, install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person.Also:-• installing and configuring computer hardware, operating systems, network, Leased line, Video conference, IP telephone, IP security cameras, printers, Photocopy machine, and applications.• monitoring and maintaining computer systems and networks.• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.• troubleshooting system and network problems and diagnosing and solving hardware/software faults.• replacing parts as required.• providing support, including procedural documentation and relevant reports.• following diagrams and written instructions to repair a fault or set up a system.• supporting the roll-out of new applications.• setting up new users' accounts and profiles and dealing with password issues.• responding within agreed time limits to call-outs.• working continuously on a task until completion (or referral to third parties, if appropriate).• prioritizing and managing many open cases at one time.• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.• testing and evaluating new technology.• conducting electrical safety checks on computer equipment see less. Show less

Dubai, United Arab Emirates

As an IT Specialist at Masafi LLC, I worked in network support to assist small and medium businesses with Microsoft Windows / Office issues. As of 1st level phone support and remote support, I worked diligently to ensure service level agreements (SLA's) were met in a timely fashion and escalated should the need arise. - Some of the skills that I made recommendations on and assisted with are: Wireless Networking, VPN Implementation and Support, System and Network Security, Firewall… Show more As an IT Specialist at Masafi LLC, I worked in network support to assist small and medium businesses with Microsoft Windows / Office issues. As of 1st level phone support and remote support, I worked diligently to ensure service level agreements (SLA's) were met in a timely fashion and escalated should the need arise. - Some of the skills that I made recommendations on and assisted with are: Wireless Networking, VPN Implementation and Support, System and Network Security, Firewall Integration, Online Backup Services, Complete Network Security Solutions, Virus/Spyware Removal, Anti-virus software solutions, Network Backup Implementation and Support, Web and Internet Services, Web Site Design, Web Hosting, E-mail Integration, Terminal Services,Workstation Deployment and Software Implementation/Support Show less

Cairo Governorate, Egypt

1- Back office administrative task such as data entry, contract completion, customer complaints, and stock allocation.

Cairo Governorate, Egypt

1- Maintenance and support for government customers in Egypt.

Giza Governorate, Egypt

installing and configuring computer hardware, operating systems, networks, printers, photocopy machines, and applications.

Cairo Governorate, Egypt

1- Teaching computer subject in the school to Grade 5 children2- Responsible for the Computer Lab of the school