Muhammad Farooq Siddiqui Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Karachi, Pakistan

Karachi, Pakistan

• Collaborate internal teams and liaise with customers for improve Business ties and smooth Revenue transactions.• Provide Conflict Management expertise to Management for revenue recovery and improved Revenue assurance on recurring basis.• Assist in Revenue accounting and closing processes on Monthly, Quarterly and Annual basis.• Take ownership of customer issues and smartly handle/trained the team to follow the concerns till resolution.• Introduced my own concept of RRC (Revenue Relationship Concept) to improve Customer Business Relationship, smooth Business transactions and recoveries.• Analyze and determine monthly/Yearly revenue and cashflows.• Forecast Monthly/Quarterly/Yearly Revenue and Identify and Communicate Revenue opportunities to management as value add.

Head Office, Karachi

• Analyze and determine monthly/Yearly revenue and cashflows.• Forecast Monthly/Quarterly/Yearly Revenue and Identify and Communicate Revenue opportunities to management as value add.• Collaborate internal teams and liaise with customers for improve Business ties and smooth Revenue transactions.• Take ownership of customer issues and smartly handle/trained the team to follow the concernstill resolution.• Enhance Business Relationship, smooth Business transactions and recoveries. Experience Rating from 39% to 91% and ultimately improve the efficiency and value for the organization.• Effective contribution by improving Customer Life-Cycle and Retentions with strategy-crafted customer surveys and data analytics.• Reduced the Customer Churn and driven a project based conception theory – adopting a variety of project management tools and techniques for Customer Retention.• Planned, crafted and executed ideas from the scratch to reality.• Organised and designed trainings and meetings with all the stake holders for the effective execution of the project, around the world.• Maintains liaison with project staff and relevant teams with weekly ongoing project presentations to senior management and project directors.

Head Office Karachi.

• Perform Business Intelligence & Analyze trends/data reports of Departmental Performance and Business Units. • Managed a dedicated team for Customer Retention, control Customer Churn and raise Customer satisfaction for overall organization.• Measuring Customer Pulse and Insight of the Industry and external customers by conducting Customer Experience Survey to facilitate management and stakeholders for their timely actions.• Craft different strategy-based Survey for the Industry need information and help Organization in Strategic decision making.• Coordinate across the company with different departmental heads to achieve desired customer satisfaction.

Karachi

• Ensure and agrees project time scales and deadlines – ensuring adherence to Setting, executing and monitoring budgetary constraints.• Developing project scope management plan, time management plan, cost management plan, communication management plan in coordination with relevant teams.• Reviewing cost measurable along with the PB (Pay Backs) and P&L in different stages of the project. Some Major Executed Projects: Allied Bank Limited, MCB, Meezan Bank, United Bank, Bank Al Habib and BT Pakistan etc.

• Interact directly with the clients to addressed, understand and resolution of their queries. • Provide effective motivation and leadership to the team for ongoing promotion or plan.• Inform customers about their billing and different prospective of payment methods.• Prepare cost measurable revenue summary in regards of addition, elimination of revenue.• Comprehensive Reports over Actual and Potential revenue with the valuable business forecast.

• Maintain prompt liaison with the team for timely respond to their queries and helped them via effective conflict management to resolve their internal and external issues.• Made an effective presence in the survey held for Pakistan Package and some other different surveys. • Educate customers about the newly launched service of DSL.• Entertained different customer’s queries for their technical scenarios.• Inform customers about the Value added services provided by PTCL.• Educate and entertained queries about IPTV.• Daily pre and post sessions for latest updates.

M.Com, Commerce & Business, B

Matricualtion, Science