Strategic Leadership • Orchestrated end-to-end service delivery for a diverse portfolio of Fortune-500 clients with an annual recurring revenue of $40 million, ensuring alignment with client objectives and consistently achieving high Net Promoter scores(NPS).Complex Project Management and Cross-Functional Leadership• Demonstrated adeptness in managing and successfully completing 35+ Acquisitions within 18 months, showcasing excellence in complex project management for client… Show more Strategic Leadership • Orchestrated end-to-end service delivery for a diverse portfolio of Fortune-500 clients with an annual recurring revenue of $40 million, ensuring alignment with client objectives and consistently achieving high Net Promoter scores(NPS).Complex Project Management and Cross-Functional Leadership• Demonstrated adeptness in managing and successfully completing 35+ Acquisitions within 18 months, showcasing excellence in complex project management for client Accenture• Lead and direct cross-functional high performance teams of over 200 individuals spanning various service domains across multiple global locations, fostering collaboration and effective execution.Cloud Transformation and Process Optimization• Led implementation teams for multi-year PeopleSoft to Workday transformation projects for client CIBC making them the first of the Big5 banks to move their HR Technology into the cloud.• Service readiness lead for PeopleSoft to Oracle HCM cloud transformation for client Amex, ensuring a smooth transition to ongoing operations with minimal disruptions.Contract Management and Client Retention• Played a pivotal role in securing a $90 million services contract by leading the creation and approval of Statements of Work (SOW) for Payroll, Time, and Workforce Administration for client CIBC.• Successfully renewed contracts for two clients (GM Canada, L’Oréal) preserving $15 million in contract value and nurturing strong client relationships.Cost Savings and Excellence Plans• Developed and executed cross-domain excellence plans, enhancing process efficiencies & implementing continuous improvement items elevating client engagement and satisfaction levels.Vendor Management• Effectively managed relationships with technology vendors and service providers, ensuring compliance with contracts, and cost-effectiveness in vendor engagements (Wipro & Telus). Show less

Client-Centric Technology Management• Accountable for overall management of technology services for a core group of clients, ensuring alignment with client objectives and priorities.• Collaborated with key stakeholders to plan and execute program/project roadmaps and strategies.Strategic Oversight and Risk Management• Provided strategic oversight to Delivery/Project Managers, ensuring alignment of service/project objectives, priorities, and dependencies.• Managed… Show more Client-Centric Technology Management• Accountable for overall management of technology services for a core group of clients, ensuring alignment with client objectives and priorities.• Collaborated with key stakeholders to plan and execute program/project roadmaps and strategies.Strategic Oversight and Risk Management• Provided strategic oversight to Delivery/Project Managers, ensuring alignment of service/project objectives, priorities, and dependencies.• Managed portfolio-level risks/issues, including Non-Functional requirements, while communicating updates to clients and internal stakeholders.People Management• Acted as a manager-of-manager, overseeing people management, operations, and IT service delivery.• Managed a team of delivery managers and led five teams of business analysts, developers, and testers supporting three clients and two internal products.Process Automation• Designed and developed a compelling business case for automating processes, resulting in a 200% increase in efficiency. Show less

- Led and managed IT delivery and stabilization after a turbulent go-live saw two IT-SDMs depart in six months. - Led delivery for multiple projects, including acquisitions, divestitures, and technology transformations.- Implemented control measures to save $200,000 in penalties for IT incidents within first year. - Reduced IT incidents year-over-year by +50% without incurring SLA penalties for two consecutive years.- Built client confidence and great relationship, leading to… Show more - Led and managed IT delivery and stabilization after a turbulent go-live saw two IT-SDMs depart in six months. - Led delivery for multiple projects, including acquisitions, divestitures, and technology transformations.- Implemented control measures to save $200,000 in penalties for IT incidents within first year. - Reduced IT incidents year-over-year by +50% without incurring SLA penalties for two consecutive years.- Built client confidence and great relationship, leading to winning bid for Workday implementation.- Managed IT delivery of global team and fostered unit management for team of 17 tech analysts and developers. Show less

Project-managed complex projects for client including transition from Manulife to Sunlife. Oversaw administration and delivery of technology change requests.

Involved in setting up offshore competency center. Managed PeopleSoft-related RFPs and system studies. Served as technical analyst for Wachovia-Wells Fargo 401(k) IT support team, providing support to 1.5-plus million customers for Internet, VRU, and 2 Tier applications. Served as process consultant for Six Sigma project aimed at improving process efficiencies by 20% while reducing ticket aging.

Led development teams for large-scale projects involving upgrades, migrations, and transitions in area of HR, benefits and payroll, and accounts payable for clients across several industry domains. Named technical development lead for PeopleSoft Upgrade and ePay implementation project. Acted as onshore lead for IT support team for large electronic retailer. Served as transition lead for benefits and payroll IT support. Designed data interfaces for learning management system… Show more Led development teams for large-scale projects involving upgrades, migrations, and transitions in area of HR, benefits and payroll, and accounts payable for clients across several industry domains. Named technical development lead for PeopleSoft Upgrade and ePay implementation project. Acted as onshore lead for IT support team for large electronic retailer. Served as transition lead for benefits and payroll IT support. Designed data interfaces for learning management system. Named module lead for PeopleSoft Financials conversion for financial client. Show less