Muhammad Furqan Email & Phone Number

Lahore, PK

Lahore, Punjab, Pakistan

• Define, implement and execute, B2B & B2C business development & portfolio management strategies and activities. Spearheaded, the management & development, Billing & Customer Services of 600+ Key Account customers in.
• Recognizing the need for a shift from conventional to cutting-edge technology, I led a dynamic team in the strategic planning, development, and launch of our E-commerce Portal. By leveraging state-of-the-art technology.
• I spearheaded a pioneering effort to combat the issue of fraudulent Cash-on-Delivery (COD) returns in the market. I led a cross-functional team in implementing a series of innovative measures, Effectively increasing.
• Increase in Overall Customer Retention rate by 96%.
• Consistently drove impressive year-on-year sales growth through strategic planning, market analysis, and targeted customer engagement. By 150% in 2021 & 90% in 2022, through Domestic & International Business.
• Completely Revamped and optimized the payment schedule for COD (Cash-on-Delivery) customers, enhancing financial efficiency and customer satisfaction,resulting in overall customer loyalty.We aim to drive seamless.

Lahore, Punjab, Pakistan

• Responsible for the management and development of Key Account customers, mainly E-commerce. This includes; retention and development of the COD Customers. From Ensuring pickups of the Customers, to Seamless operations.
• Revived our dipping E-commerce business across all the Major Cites, by implementing targeted sales strategies, forging strategic partnerships, creation of innovative and data-driven marketing campaigns.
• We developed a Customer Centric Mechanism, leveraging digital channels and customer insights, to address the pain-points of the customer in the Logistics Industry, which helped us to improve our operational efficiency.
• Fueled expansion by pioneering innovative logistics solutions that streamlined processes and drove rapid growth, with a relentless focus on efficiency, I consistently exceeded targets, propelling the business to new.
• In the span of an year, we were able to increase our COD Business Revenue by 150%, Customer Base by 70% with an increased in overall retention rate of more than 90% & Overall Delivery Success Ratio of 92%.

Chartered Accountancy, Accounting And Business/Management

Bachelor Of Commerce - Bcom, Accounting And Business/Management

Intermediate, Fsc Pre-Engineering

Matric, Computer Science