Muhammad Furqan Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Define, implement and execute, B2B & B2C business development & portfolio management strategies and activities. Spearheaded, the management & development, Billing & Customer Services of 600+ Key Account customers in E-commerce, Textile and leather, Fashion and Retail & FMCG's. This includes; retention & development of the Customers, Maintaining and developing a strong professional relationship with present and prospective clients and ensuring an uninterrupted flow of business from them. Also being responsible for identifying and implementing the correct mix of recruitment & selection, maintaining a customer centric culture, strategic direction, motivation, training & development of all staff.KEY ACHIEVEMENTS:•Recognizing the need for a shift from conventional to cutting-edge technology, I led a dynamic team in the strategic planning, development, and launch of our E-commerce Portal. By leveraging state-of-the-art technology and industry insights, we provided a seamless and efficient experience for our partners and customers.•I spearheaded a pioneering effort to combat the issue of fraudulent Cash-on-Delivery (COD) returns in the market. I led a cross-functional team in implementing a series of innovative measures, Effectively increasing our Overall Delivery success ratio by 96% & Guaranteeing 0% Fake returns to all our Vendors.• Increase in Overall Customer Retention rate by 96%.• Consistently drove impressive year-on-year sales growth through strategic planning, market analysis, and targeted customer engagement. By 150% in 2021 & 90% in 2022, through Domestic & International Business.•Completely Revamped and optimized the payment schedule for COD (Cash-on-Delivery) customers, enhancing financial efficiency and customer satisfaction ,resulting in overall customer loyalty.We aim to drive seamless global connections, Unlocking efficiency in motion, redefining logistics excellence & Elevating logistics, empowering businesses, exceeding expectations.

Lahore, Punjab, Pakistan

Responsible for the management and development of Key Account customers, mainly E-commerce. This includes; retention and development of the COD Customers. From Ensuring pickups of the Customers, to Seamless operations leading to Timely Deliveries & Fast-Track Payment Re-imbursements of COD Customers, I developed a mechanism that made sure Customers smooth Experience with an Agile Customer Support. Also being responsible for identifying and implementing the correct mix of recruitment & selection, strategic direction, motivation, training & development and coaching of all staff. I immersed myself in every aspect of logistical operations, This hands-on approach allowed me to not only uncover the weaknesses and shortcomings but also gain invaluable insights into the intricacies of the process.Key Achievements:• Revived our dipping E-commerce business across all the Major Cites, by implementing targeted sales strategies, forging strategic partnerships, creation of innovative and data-driven marketing campaigns.• We developed a Customer Centric Mechanism, leveraging digital channels and customer insights, to address the pain-points of the customer in the Logistics Industry, which helped us to improve our operational efficiency & customer retention & allowed us to compete with Big Market Players.• Fueled expansion by pioneering innovative logistics solutions that streamlined processes and drove rapid growth, with a relentless focus on efficiency, I consistently exceeded targets, propelling the business to new heights.• In the span of an year, we were able to increase our COD Business Revenue by 150%, Customer Base by 70% with an increased in overall retention rate of more than 90% & Overall Delivery Success Ratio of 92%.

Chartered Accountancy, Accounting And Business/Management

Bachelor Of Commerce - Bcom, Accounting And Business/Management

Intermediate, Fsc Pre-Engineering

Matric, Computer Science