IT Office Automation Engineer at PT POSCO DX IndonesiaActively involved in standardizing PCs/Laptops for users in Indonesia and Korea, as well as resolving issues related to email, standalone PCs, PDA devices, and internet connectivity.- Record and maintained detailed of support requests, escalation, and action taken- Analyze post-troubleshoot, identify and propose improvement plan to avoid repetitive issues - Develop automation system such Master Image Windows 10 to replace old operating system- Provide first line identify to resolve issues and diagnosis for troubleshooting- End-user on-site support (Laptop/Desktop, Network, Printer)- Helpdesk support by remote desktop protocol connection- record and manage warehouse and assets management of IT devices- record and manage IT borrowing devices- manage video conferences for BOD and general user- manage user request of IT Assets and devices- plan and manage of devices upgrade for user

As a data center operator, I supervised the Krakatau Posco Data Centerenvironment to ensure that the center's systems and network were functioning well. manage systems andalso identify, log, and report issues.Helpdesk:- Receive reports from users and perform troubleshooting- Support troubleshooting users remotely in morning shift and emergency onsite at night shiftOperation:- Changing MES & HMI devices that have problems at night and on holidays- First aid when a problem occurs at PTKP at night and on holidaysMonitoring:- Monitoring Data Center (Core, Server, Power Distribution Unit, Storage, Temperature Room Data Center)- Monitoring visual using Whatsup Gold, NMS System, Monitoring PRTG Leased Line and Internet- Monitoring UPS Battery Supply Electric (Check Temperature UPS Room, Transformation, Panel ACB, and UPS)- Monitoring TR Electric (Check ELD ACB Panel)

- Conducting user training on system/application usage.- Supervising system/application usage to ensure smooth operation for users.- Monitoring and troubleshooting system and hardware issues.

Analyzed a project provided by the company and developed an application based on your analysis using the PHP CodeIgniter framework and SQL Server as the database