Michelle Fulton Email & Phone Number

Pennsylvania, United States

Canonsburg, PA

• Bridged business departments and IT to implement and enhance systems and processes. Proficient in advising on and implementing Robotic Process Automation (RPA) bots to drive process improvements and system efficiencies.
• Streamlined processes and enhanced project efficiency across organization by spearheading development, implementation, and maintenance of Program Governance for Business Process Improvement Team.
• Contributed to 30% increase in operational efficiency by serving as business owner for RPA projects, successfully driving multiple initiatives, enhancing system capabilities and optimizing automation processes.
• Optimized business process management and identified new approaches for solving problems by maintaining strong and collaborative relationships with business and IT partners, holding weekly meetings, discussing ongoing.

Canonsburg, PA

• Led RPA initiatives and managed Center of Excellence. Expert in developing and executing automation strategies, overseeing project lifecycles, and aligning efforts with business goals. Skilled in overseeing.
• Reduced redundancies, improved quality, and enhanced talent retention by implementing Center of Excellence within Robotic Process Automation Program using UiPath platform, deploying over 80 automations within the first.
• Enhanced job satisfaction by automating routine tasks, which allowed employees to focus on critical work and strategic activities.
• Drove successful automation outcomes through facilitating use case development, including ideation, feasibility assessments, and implementation.
• Optimized project intake and backlog management using UiPath’s Automation Hub for project assessment and ROI measurements, while guiding business and development teams to remove obstacles and ensure the successful.

Canonsburg, PA

• Served as primary liaison between business areas and IT.
• Enhanced project efficiency and execution through leading successful strategic initiatives to map future state processes and aligning dependencies across multiple teams.
• Drove effective system enhancements by developing and maintaining comprehensive business requirements and process maps aligned with business goals, while facilitating Discovery, Grooming, User Acceptance Testing, and.

Canonsburg, PA

Delivered precise and actionable reports for internal and external stakeholders. Expertise in analyzing large datasets, resolving anomalies, implementing data governance and standardization practices. Proven ability to enhance data integrity and transaction accuracy, with strong problem-solving skills and effective communication of complex insights.

Pittsburgh, Pennsylvania

Served as Technical Project Lead on Highmark Senior Market Products, implemented automation to ensure senior product approval letters were sent to recipients quicker, returning greater participation in Highmark sponsored health programs.

Pittsburgh, Pennsylvania

Implemented new and enhanced existing banking product portfolios for financial institutions.