Mitchell Garrison Email & Phone Number

United States

Seattle, Washington, United States

I've joined Seattle Handyman Crew (est. 2019) as Co-Owner with my partner Lauren Pineda. Seattle Handyman Crew is a local small business, serving Seattle and the surrounding area. Our goal is speed, convenience, quality, and safety for the customer. Our fast online bidding process can be turned around in less that 24 hours without anyone coming to your house. We strive to keep appointment availability to the 1-2 week window... no waiting 2 months to get a job started. We have courteous and skilled W2 employees, background checked, and drug screened. We want you to feel comfortable with our team in your space. We can do it all, from full kitchen and bathroom remodels to exterior work like fencing, decking, and pavers. Our specialty is that task list... take care of all those pesky undone home issues with one team, Seattle Handyman Crew. https://seattlehandymancrew.com/https://seattlehandymancrew.com/bookSeattle Handyman CrewOutsource. Do more of what you want.

Washington, United States

As the Senior Aces Program Manager, I lead a team of program managers and validation associates in the ACES department, focusing on operational quality control for ten Amazon Logistics delivery stations in Washington State. I direct and support process improvement projects to improve efficiency and reduce costs. I coach and train associates, managers, and project teams on lean Six Sigma and ACES methodologies. I analyze data to establish department KPIs and proactively address business needs. I collaborate cross-functionally to build relationships and facilitate growth. I develop and review standard operating procedures to ensure alignment with business objectives.Highlights of my accomplishments include: * Reduced Customer Promise misses from 194 to 57 BPS, achieving 70% improvement.* Led budget project responsible for reducing yearly costs by $22M. * Improved delivery defect rate from 4,279 DPMO (defects per million order) to 1999 DPMO, representing a 53% improvement.

As Routing Tech SME – Senior Program Manager, I worked across technology and operations teams as the Technology SME to provide innovative technology solutions to the field. I prioritzied, developed, and optimized technology related processes to improve customer experience and drive business growth. I served as the project manager for two initiatives aimed at educating operations teams and third party delivery companies about logistics technology. I collaborated cross-functionally to promote alignment and support network growth. I facilitated and supported process improvements, best practices, and standardization across Amazon Logistics. Highlights of my accomplishments include: * Developed Amazon Wiki Website for operations teams to better understand routing logistics. Website currently receives 3,000 internal visitors each month.

Washington

As Operations Manager, I was tasked with building operations team from scratch for the first AMZL “On Road Operations Team” in Washington State. I sourced, interviewed, and hired managers for four different locations. Once managerial team was built, I served as regional manager for three delivery stations comprised of managers, temporary delivery associates, independent contractors, and hourly associates. I owned and ensured quality in operations by developing and refining standard operating procedures. I collected and analyzed data to recognize areas of defects and inefficiencies. I developed relationships cross-functionally to promote businesss alignment. I managed and developed partnerships with third party companies to ensure safety, quality, and productivity. I proactively identified businesss risks and implemented innovative business solutions to build trust and drive growth. I drove performance management initiatives aligned with business objectives to increase accountability and reduce errors. Highlights of my accomplishments include: * Improved all operations KPIs by 15-30%. * Established individual and department KPIs around delivery success rate, increasing accountability and reducing defect rate from 30,000 to 2,500. * Successfully managed a team of four managers, 20 hourly employees, and seven third party business owners.

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As DSP Account Manager – Amazon Logistics, I served as liaison between Amazon and third-party companies.

As Transportation Supervision Manager – Amazon Logistics, I managed team of 50 delivery drivers in areas of quality, productivity, and safety. As Business Operations Manager – Amazon Fresh Pick Up, I managed 40 direct reports; developed business proposals to improve customer experience and cut costs.