Once an aspiring young journalist, I fell into IT through no fault of my own. However, having transitioned from writing copy to writing code, and having enjoyed decades in the IT arena, I now vouchsafe the author a seasoned business professional with many years of project, programme, service and operations management experience developed across a broad range of business sectors and IT environments. An assured, and customer oriented, leader with the skill sets, experience and gravitas required to communicate with both business and technical audiences, with the facility to build effective relationships across all levels, cultures and boundaries.