Mrudul A G (Mg) Email & Phone Number

 Manage multiple projects simultaneously with strong focus on cost control while responsible for full P&L of the branch

Melbourne, Victoria, Australia

Hyderabad, Telangana, India

• Leading and coordinating all aspects of the undertaken migration project and identified business improvement initiatives.• Implemented DMAIC cycle framework which helped in Improving, developing, and standardizing operating procedures and policies.• Contribute towards project delivery by liaising with project managers, business consultants, and analysts, and prepare project documentation, progress reports as required.• Participating in fortnightly Amazon KDP and CreateSpace project portfolio meetings to track service levels, KPI’s and SOW status.• Using Tableau for creating powerful dashboards and understanding the performance of our site across the network. • Performed regular Gemba walks and assisted leadership teams in abolishing hindrances affecting the productivity of migration.

• Liaising with internal and external stakeholders to provide ongoing support on issue management.• Working through the issue ticketing system and answering technical queries.• Liaise with order fulfillment centers to ensure all orders are delivered within SLA’s.• Publishing weekly business reports (WBR) to leadership teams.• Contributing toward continuous improvement methodology across operational teams.• Train and induct new staff across operational processes.• Developing training material and issue resolution repository.• Handling ad-hoc requests from business teams when they encounter complex cases.• Kaizen team representative at site level and DNR (Delivered not received), RR (Redelivery request) deep dive POC across the global level. • Providing classroom, online training, and assistance as an SME across sites.

Masters, Project Management

Bachelor Of Technology (B.Tech.), Engineering