Melissa Gannon Email and Phone Number

- Conducts initial employee interviews, assess candidates' qualifications and fit, and advances selected individuals to subsequent interview stages.- Monitors and tracks project budgets and profitability.- Prepares weekly internal operations report and presents directly to the CEO that reviews project scope, remaining budget, and client sentiment.- Facilitates client onboarding post-contract closure, establishing client infrastructure and documentation within Dropbox, Google Drive, Asana, and Slack.- Orchestrates client-facing calls and meetings, serving as the primary point of contact and leading discussions.

Noteworthy Clients: HelloFresh, VitaHustle, Happy Viking, Crocs, MUD\WTR, GoodChop, Young King Hair Care, Thistle, Vellabox.- Managed client billing while following up and creating payment plans when needed.- Developed comprehensive company-wide performance presentations integrating client satisfaction metrics and departmental updates, delivering insights directly to CEO and COO.- Managed in-house team of designers, copywriter, and media buyers.- Acted as the main point of contact for enterprise-level clients, engaging daily with stakeholders via Email, Slack, Text, and Zoom.- Fostered cross-departmental collaboration with Directors of Creative and Paid Media departments, reporting directly to the COO.-Developed and enhanced creative briefs for advertising, including both compelling copy and design.- Acted as thought partner and liaison between creative, data, media buying, sales, and operations department ensuring operational efficiency.

- Acted as the main point of contact for 12-15 clients concurrently, overseeing project management for new ad creative, landing page, and email production requests.- Monitored project progress, resolved issues impacting deadline/quality, and support team tasks.- Identified growth opportunities for clients including cross/upsells, case studies, and testimonials.- Ran weekly and bi-weekly client meetings and team strategy meetings.- Oversaw onboarding and off-boarding, creative approvals, client revisons, and client performance deck tasks.

- Served as the primary point of contact for inquiries within a 10-15 person client services team, offering expert guidance and support.- Led comprehensive project management efforts for enterprise-level clients, coordinating website development, advertisement creation, and product catalog uploads with meticulous attention to detail and client satisfaction.- Executed successful Google and Facebook marketing campaigns while closely monitoring performance metrics.

- Fostered a culture of ownership and sustainable change, leading efforts to improve processes, procedures, and operations to deliver business.- Led a cross-functional team, ensuring efficient delegation of deliverables and seamless client account management.- Launched retailer summit meetings to plan and guide discussions that nurtured client partnerships.

- Maintained daily communication and fostered relationships with over 50 client accounts.- Oversaw both the operational execution and strategic initiatives expanding business opportunities within existing client base.