Medical clinics/ A human resources (HR) recruiter is responsible for all aspects of recruiting for organization and plays a critical role in ensuring it's hiring the best possible talent.

Job discretion: The Resolution Specialist is a critical member of the CEC team responsible for resolving escalated consumer concerns and providing support to Customer Service Representatives; ultimately driving consumer satisfaction and brand loyalty. This person will ensure that consumer issues are resolved in a timely, efficient, quality oriented, and professional manner. This role contributes to enhancing the service we provide to our consumers by tracking and categorizing escalations as well as questions received from Customer Service Representatives so that root cause analysis can be completed and improvement initiatives can be implemented. This is an important and visible role requiring the incumbent to serve as the ultimate consumer advocate, as well as subject matter expert for Customer Service Representatives.