Marco Gagliano Email & Phone Number

Montreal, Quebec, Canada

Summary of responsibilities:•Create and manage wholesale style boards, line creation and the assortment plan•Review, manage and approve any changes, updates, new additions to the wholesale line collection•Act as gatekeeper of all information between buying, design, production and wholesale•Keep all stakeholders up to date on the current buying season and status of special request/projects•Coordinate with cross-functional teams to ensure that all required information for the buy is available and accurate •Owns the wholesale change management coordination process: defining communication flow, check points and SOP•Coordinate quarterly wholesale sales meetings and ensure the buying deadlines are met•Ensuring all systems are in sync and set up correctly before and during the buying season•Manage all wholesale purchase orders: Create, review, and amend purchase orders as required. Ensure all orders are accurate and complete

Montreal, Quebec, Canada

• Operate and manage all EDI partners and dropship accounts (Bloomingdales, Dillards, Nordstrom, etc.)• Process EDI transmission (850, 860, 855, 846, etc.)• Work directly with sales reps, production, warehouse and customers to ensure correct styles and units are shipping out accordingly within set date window• Work directly with upper management to provide them with weekly in-depth reporting and communicate on bookings, credit holds, past cancels, allocation, bulk orders, ship status and pending revisions• Act as a resource to management in analyzing and resolving any systematic errors, discrepancies, and inventory variances• Update/Intergrade vendor compliance programs to all departments, establish/improve processes to monitor and ensure all customers compliances are met• Investigate purchase order concerns, facilitate the issuing of return merchandise authorizations for EDI customers

Montreal, Canada Area

• Located/partnered/maintained a strong working relationship with a fulfillment center in the United States and implemented distribution strategy• Streamlined/linked internal systems and external software together to ensure all orders can be placed, received and fulfilled properly in a timely manner (Ex: Shopify, manufacture’s software, fulfilment center's software, Shipstation, Zendesk, etc.)• Researched and implemented new customer service software• Analyze and evaluate reports to maintain adequate inventory• Ensured all current and future products meet FDA standards and have proper paperwork and bonds when being imported to the United States• Hired, trained and worked closely with the Customer Support Team to review and handle customer complaints, disputes and returns

Montreal, Canada Area

· Received and processed EDI orders (Nordstrom, DXL, Saks Fifth Avenue, Lord & Taylor, etc.)· Process and handle RAs (return authorizations)· Created and maintained reports relating to daily sales· Maintained custom clothing “sold out” and “open to sell” listings· Cooperated with other departments including production, planning, shipping, accounts receivable and outside sale staffs in order to provide timely and quality service to customers· Followed up on customer’s questions regarding existing orders and related company business· Provided general support to customers in the form of advice, recommendations and information that will enhance overall customer satisfaction and loyalty

Montreal, Canada Area

• Fixing account errors and updating the credit bureau with changes• Working with Capital One lawyers and processing/adding POA (Power of Attorney) to accounts• Fulfilling government requests• Fulfilling bank requests• Processing requests (cases) sent from frontline agents (specific letter requests, etc.)• Responding to customer emails and faxes• Updating fraud/dispute cases when new information is provided (via fax, email, etc.)

Bachelor Of Arts (Ba), Urban Studies/Affairs

Cinema, Video And Communications