Spearheaded the Pre-Opening for flagship properties in Riyadh, KSA, ensuring successful launch and operational readiness. Led PCI-DSS compliance efforts for over 300+ hotels across the MEA region, ensuring adherence to security standards. Championed the AMETIST-2 implementation, driving successful adoption and integration within the organization. Directed the BARRACUDA Deployment for Accor Hotels across KSA, Bahrain, and Kuwait, overseeing the deployment and operational efficiencyFormulating IT strategy for the Fairmont Riyadh Project, ensuring strategic alignment with corporate standards and overseeing the integration of IT systems across 298 guest rooms. Directing pre-opening technology initiatives, including deployment and integration of advanced systems such as HSIA, Opera Cloud PMS, Symphony Cloud, IP Telephony, AMETIST-2, Future Log, IPTV, Digital Signage, Payroll Systems, etc. Managing operations of critical business applications and systems infrastructure, encompassing converged IP networks, HSIA, IP Telephony, video conferencing facilities. Orchestrating the preparation of annual IT department budget, aligning financial planning with organizational objectives through strategic collaboration with Executive committee.

Managed infrastructure for workstations, including IBM servers and Windows 2003 Server environment; administered Opera PMS system and worked on server patching & updates. Implemented backup and restoration procedures, including data archiving on backup devices and utilizing Symantec Backup and IBM tape drives for backup management. Deployed and managed SOPHOS End Point Security and controlled Wi-Fi networks through Extreme switches and access points, ensuring a continuous 24/7 online gateway solution. Ensured compliance with PCI/DSS standards, managed firewall operations, and streamlined office network extensions to support additional locations. Conducted regular software license reviews to ensure compliance with license agreements and maintained adherence to all software and application requirements. Trained new users on essential system operations, including Windows, email, intranet, and MS Office applications, to ensure effective use of the technology. Regulated application administration, including Invoice Manager and Human Resource Database, and monitored the MITEL EPABX system for communication efficiency.