Developing Software primarily with:• JavaScript, TypeScript, and Node JS• Vue JS and React JS• Nuxt and TailwindCSS• NoSQL Databases• Figma

iGaming Operational Management:• Conducting risk analyses for casino games and sports tickets.• Leading training sessions for new agents on betting platforms.• Handling complaints on Reclame Aqui, maintaining an excellent rating from the first response to resolution.• Implementing shortcuts to optimize user experience and improve platform performance.• Analyzing customer service processes, from initial contact to the resolution of financial and sports issues.• Preparing daily, weekly, and monthly reports on operational data and high-risk users.• Managing and supporting specialized gambling teams.• Collaborating with the development team to locate software bugs and improve UX/UI.