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My name is Gerard van der Laan. I have over ten years experience in various management positions. My last position was Manager Customer Service at ZIM Netherlands BV.Here I was in charge of Export Documentation, Import Customer Service and Bookings Desk team. In this position I was a good team player and committed to the tasks which were demanded within my function. I am very involved in the work that I do, and also others perform and accurate herein. I am a person with a hands on-mentality.Competencies:Social, Accessible, Listening ability, open and honest, teamplayer, involved, committed, independent,persistent, accurate, hands-on mentality

- Managing an Export and Import Documentation Department and Bookings Desk - A.E.O. implementation and maintenance - Handling of Customer Complaints - Assistance with EDI links between companies - depots and terminals - E-Commerce Contact for ZIM Netherlands BV- Handling of Claims and Unclaimed Cargo- 1st line contact for Customs - Handling of Customs related matters - Company Internship Supervisor- Handling invoice disputes with the team- Handling of Demurrage - Detention and Storage

- Daily Leadership to a specialized Import Team - Maintaining business contacts with customers - Troubleshooter - 1st contact Customer Service and complaints- Handling Invoices disputes with the team- Handling of Demurrage - Detention and Storage

Responsible for the Import and Export Documentation and Customer service department.