Mohamed Gohar Email and Phone Number
Experienced Quality Officer with a demonstrated history of working in the outsources company, travel , tourism, telecommunication and FMCG industry. Skilled in Customer Satisfaction, Quality Management, Quality Assurance, Driving Results, and Performance Management. Strong quality assurance professional with a Good focused in Law from Cairo University.
Telecommunicate
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Quality Assurance SupervisorTelecommunicate Dec 2024 - PresentCairo, EgyptLed and managed the Quality Assurance program for a [size of call center] call center, driving significant improvements in key performance indicators such as customer satisfaction and first call resolution.Developed and implemented quality monitoring strategies, performance metrics, and process improvements that enhanced agent performance and customer experience.Oversaw a team of QA professionals, providing coaching, training, and development to ensure consistent and high-quality evaluations.
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Quality Assurance ConsultantEngosoft Jul 2024 - PresentCairo, EgyptLed and managed the Quality Assurance program for a [size of call center] call center, driving significant improvements in key performance indicators such as customer satisfaction and first call resolution. -
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Quality Assurance ExecutiveRaya Contact Center Jul 2011 - Jan 2016Cairo Governorate, Egypt
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Customer Service RepresentativeRaya Contact Center Jun 2008 - Jul 2011Cairo Governorate, Egypt
Mohamed Gohar Education Details
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Law
Frequently Asked Questions about Mohamed Gohar
What company does Mohamed Gohar work for?
Mohamed Gohar works for Telecommunicate
What is Mohamed Gohar's role at the current company?
Mohamed Gohar's current role is Quality Assurance Manager | Driving Customer Experience Excellence and Operational Efficiency.
What schools did Mohamed Gohar attend?
Mohamed Gohar attended Cairo University.
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Mohamed Gohar
Electronics And Communications Engineering Undergraduate At The American University In CairoCairo -
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