Realized and automated a clever supply-chain model extending holiday selling by 4 days, resulting in $4MM in new top-line revenue.Lead initiative to harden analytics by optimizing, maintaining, and migrating production queries and dashboards to Snowflake Data warehouse, delivering near real-time data to make real-time order business decisions.Report to COO, VP of product, developed a new intake, prioritization, and delivery process tailoring agile principles.Model and evaluate the success of pricing tests, product releases; capacity, and peak factory output;

Owns initiative strategy and backlog for the Customer Service and Sales roadmap with objectives centered around increasing efficiency and scalability.Works directly with senior leaders across the organization to identify business problems, document user flows and use cases, define initiative OKRs and ensure timely delivery of expected outcomes.Ensures data driven decision making by using various analytical methods and tools to quantify current state, potential impact and measure outcome success of initiatives.Directly owned high visibility projects including Retail POS implementation, Magento platform customizations, Extend warranty partner launch and Payment platform integrations (Authorize.net, Paypal, Affirm)

•Develop dashboards and reports. •Provide Analytics counsel (cross-depts)•Design, document, and support success with multiple teams. •Explore questions with data.•Handle projects and timely deliverables. •Forecast.•Express findings in different levels complexity. •Support operations planning.•Getting better all the time!

• Support for HR, Customer Support, and Sales departments. •Develop and maintain reports to highlight agent (successes and failures) leading to higher conversions. • Inform call center initiatives with data. • Model business cases to quantify revenue impact.

Teaching rudiments of phone etiquette, sales process, fostering good habits (follow-up, phrasing, word-choice), in group and 1-on-1s.Picking out individuals who need guidance, focus and retrain in 1-on-1s for improvement.

Developed ear of students, created hands on skills in instrument maintenance, develop coordination between senses, audiation, singing and playing. Crafted unique curriculum per student.

Dedicated customer retention and patient product instruction. Updating AT&T merchandising, regular store sales/expense reporting and purchasing in fast pace environment. Grossed in top 20 of 300 Tri-state locations ‘11/12