Attains forecasted business goals, by focusing on consumer experience and needs to match clients to their perfect product in both function and design.Utilizes written communication with customers to achieve store's goal of 95% average customer satisfaction survey scoreMaintains organization standards and digital processes for smooth daily operationsCollaborates with team to better presentation, knowledge, ideas, and problem solve

Led team of seven through truck processes, unpacking, and stocking store. Built and stocked displays based on visual directives. Took charge of overstock allocation, daily replenishment programs, and stockroom organization.

Provided customers with a great customer service by assisting them with products and suggestions for their projects. Fulfilled customer satisfaction by recovering all sections of sales floor throughout shifts. During the pandemic, the role shifted to focus more on customer safety, sanitation, pick up orders, and ship from store orders. The new responsibilities helped my show my adaptable nature, allowing me to transfer from a Maryland location to a New York store

Built clientele by designing frame elements to accentuate art works. Assembled frame, art, and mat boards with utmost attention to detail. By connecting personally with customers, I was able to put together frames that highlighted their style and the aesthetic of the framed piece. Throughout my roles shifts at Michael's I continued stepping into the framing role if coverage was needed.

Assisted customers with their gifting needs during the holiday season, from choosing product to checking them out. Helped with maintaining visual standards, receiving shipment, and handling cash operations.