Utilized R and Minitab to analyze tennis data to determine if players showed signs of self-deception.Modeled the player's performance with a hypothesis that a more confident player took more risks in a game.Gathered data from various sources and integrated them into one data table.

RADIO ASTRONOMY Collected radio signal data of hydrogen clouds at the galactic equator using 40’ radio telescope.Lead team in collecting data on hydrogen gas clouds along the galactic equator.Worked to reproduce anomalous data from previous yearsAssigned positions and set schedules for project team members.Created quality assurance procedure to ensure that data collection was accurate.Developed a spreadsheet that used data points to visualize the shape of hydrogen gas clouds along the galactic equator.

Rated and priced endorsement requestOrdered and reviewed inspection reportsEvaluated new business submissionsTrained new underwriting assistants in the field officesEstablished procedure to more effectively index new business submissionsUpgraded the inspection checklist to automatically identify issues with inspection reportsUpgraded the spreadsheet used to calculate the pricing of endorsementsUtilized SQL viewpoint to collect and analyze data of locations and premiums in a given region of the country to ensure that there were no discrepancies.Built a VBA application that monitored policies and endorsements to reduce the amount of time needed to review a file before endorsing or offering a renewal.Created a widget to find lost entries in our submission system.Acted as a liaison between the underwriting department and IT department to deal with issues with the indexing and submission software.Identified and resolved policies errors

Ensured correct coding of policiesGathered premium information for state filing of admitted and non-admitted businessCreated reports for managementTracked employee error ratiosCreated a spreadsheet to help the QA team analyze coding department data entry for errors.Utilized MS Access to create a database to track the type and frequency of errors among entries in manual data entry.Reviewed premium transactions to detect discrepancies between SQL and the written policy.Created ad-hoc SQL queries for the VP of Operations.Reported root cause of errors

Issuing EndorsementQuoting renewal policiesFiling mailingRequesting SLA information from producersUpgraded the coding sheet to automatically enter need information based on the codes and premium entered

Provided technical support service to internal customers and handled network administration.- Created performance reports on call volume and wait time.- Responded to service calls and resolved network issues