Melanie Diffey Email & Phone Number

Little Rock, Arkansas, United States

Oversee projects, agency initiatives, and goal-setting in the areas of instructional design, learning management systems, training records, knowledge management, leadership development, and technical/policy-driven training. Supervise team of 5 professional educators as founding manager of new, dedicated Workforce Development section to include knowledge.

Little Rock, Arkansas, United States

Supervise projects and staff on Training & Safety initiatives from Leadership Development, GED Completion, and Supervisor Onboarding to Radiation Safety, FMCSA Entry-Level Driver Training, Maintenance Training Academy, and Fatality Response. Charged with delegating to team of 10 Health & Safety Officers and communicating out safety or policy changes.

Little Rock, Arkansas, United States

Oversee projects for L&D team alongside LMS Administrator, Training Coordinator, and Emergency Management/Workforce Development Specialist. Design, create, and roll-out training initiatives from Maintenance Training Academy courses and compliance training to new Leadership Development program while coordinating cross-departmentally and documenting.

Little Rock, Arkansas, United States

Oversee all virtual, classroom, and external training data and tracking, utilizing Saba LMS system with imported courses from LinkedIn Learning, AASHTO TC3, McLean, and other vendors. Author virtual, SCORM-compliant courses using Adobe Captivate after investigative interviews and collaboration meetings across agency departments. Provide end user assistance.

AGBU 3213: Career Development in Agriculture, Fall 2020 - Spring 2021EAM 4606: Capstone, Emergency Management, Summer 2018, Summer 2019 - Spring 2020EAM 3003: Developing Emergency Management Skills (Prof Dev course), Fall 2018 - Spring 2019CSP 1013: Principles of Collegiate Success, Fall 2014Guest Lecturer, AGBU 3213: Career Development in Agriculture.

Russellville, AR

• Career counselor and coach with background in instructional design, training, leadership development, program design, change management, and organizational development. I am self-taught in several learning management.
• Co-authored Norman Career Services Funding Proposal, awarded $100,000 in funds requested
• Researched employment industry trends for the institution, including CIP and SOC codes to pursue new academic programs.
• Created course shells or implemented industry-relevant updates to courses in three separate academic departments to align with desired learning outcomes, assessment practices, and future workforce trends.Two samples of.

Oversee 30+ tutors and graduate assistants, providing tutoring, academic coaching, and academic success programming to a student body of 7,000+ students.

Russellville, AR

Provide NCDA-endorsed Facilitating Career Development training to professionals serving students, educational institutions, non-profits, and corporations in career development roles.Instruct FCD course as the gateway to NCDA credentials, including Certified Career Services Provider (CCSP) and Certified School Career Development Advisor (CSCDA).Facilitate.

Greater San Diego Area

• Coach current students and alumni in job search, degree selection, employment documents, and long-term career objectives as well as personality and strengths assessments. Manage all incoming coaching workflow for staff.
• Future Leaders Program, Class 6, program voted Learning! 100 Award by ELearning! Magazine
• Transition committee from Symplicity software to new CSM build with Monster.com and Empyra.

Greater San Diego Area

• Oversaw population of 900+ military-affiliated adult learners world-wide. Advised students in areas of degree progress and personal motivation. Explained terms of use for federal financial aid, GI Bill, and other.
• Participated in beta-testing and conducted workgroups for process improvements.
• Student Services Leadership Level I mentorship program.

Pasadena, CA

• Proofread and edited all print publications for non-profit with 2,000+ membership. Oversaw calendar of events, daily correspondence, and equipment use for 3 departments.
• Solely managed 2 departments during staff transition.
• Organized volunteers for non-profit including remote branch of LA Regional Food Bank.
• Recruited volunteers and trained in basic tasks as well as cultural sensitivity.

Pasadena, CA

Serve as liaison between distance learning students and faculty/staff for intensive certification program. Managed files and accounts for youth research institute with 3 endowed grants, maintaining records for research participants and results. Organized logistics for staff travel and summits/conferences hosted by Institute.

• Provided resume/cover letter editing services for clients within the legal field from law students to general counsel of Fortune 500 companies, authoring advice columns for website and overseeing document distribution.
• Authored articles for quarterly legal magazine, JD Journal, including interview with Saddam Hussein's human rights defense attorney.

• Conducted individualized sessions with college students to coach them in areas of grammar, syntax, and argumentative structure.
• Presented “Teaching Writing from the Margins: Responding Effectively to Students’ Texts” at California Association of Teachers of English, February 2006.

Coordinated all details of on-campus events with outside clients, served as liaison during events, and followed up on invoicing at conclusion of stay. Oversaw seasonal office staff and assisted with scheduling.

Master Of Arts (M.A.), Education

Concentration in Higher Education

Bachelor Of Arts (B.A.), Literature

Activities and Societies: PLNU London Term 2004, Integrated Semester for Freshmen, Traditions CommitteeConcentration in English Education.

All-But-Dissertation Toward Ed.D., Human Resource And Workforce Development Education