Michael Meyers Email & Phone Number

Shaping Workforce Strategy and Employee Engagement • Lead and guide team of 30 in a managed service environment on assigned accounts• Drive system-wide workforce strategy for certifications, employee engagement, and retention through analysis and influence• Optimize service-wide employee experience and improve retention year over year• Improve enablement by standardizing protocols and documenting in operations manuals to create consistent processes and clarity of service expectations for all associates• Develop and maintain training programs to ensure team currency in industry trends and product offerings• Submit employee stories to company publication to generate recognition for contributions at work and in the community• Optimize employee experience through leveraging of PowerAutomate to reduce administrative churn and drive productivityConsulting on Best-In-Class Technology and Staffing Solutions• Provide technology consulting for a variety of clients in the financial, insurance, law, and education industries• Implement successful and sustainable technology and staffing solutions enabling client employees to better perform their function with reduced administrative churn• Mine data from a variety of sources and merge into a single dashboard to provide business insights to clientele, such as technology uptime, support service delivery, and resourcing optimization opportunities• Provide analytics to maintain deliverables and validate success of implemented solutions• Work cross-functionally with internal groups such as Finance, HR, and Project teams to identify opportunities to optimize internal processes across verticalsDriving Outcomes through Data & Analytics• Own and document data gathering processes (SAP, ITSM, SharePoint, Excel/VBA) and dashboards (PowerBI) to inform workforce strategy – driving outcomes such as improved industry certification rates, survey scores, and retention

Coca-Cola Headquarters - Atlanta, Georgia

Elevating Employee Experience• Primary consultant on project to elevate employee workplace experience at Coca-Cola HQ• Launch reimagined workplace ambassador model to improve employee productivity by taking a white glove approach to managing workplace navigation, tasks, and logistics• Consult on renovation of ~3 million sq ft office floor renovation – driving more collaboration and creativityConsulting to Improve Engagement, Productivity, and End User Experience• Present business case for conference center management system upgrade – recommend best in class options, consult on RFP responses and vendor selection, implement new solution, and manage data migration• Consult on platform transition for IVR/contact center for conference planning team (InContact)Leveraging Technology to Drive Outcomes• Product owner of (2) SaaS technology solutions (Accruent EMS, and InContact) improving event planning efficiency and optimizing occupancy of 100,000 sq ft of conference space• Partner with IT to mine and relate data from various platforms to merge into an informative dashboard structure – driving action which elevated end-to-end user experience• Lead platform transition project including data migration planning and associated change management

Pfizer Learning Center, Rye Brook, Ny

Consulting to Optimize Sales Training Experiences• Provide day to day technology support for Pfizer new employee programs• Lead team managing production of Pfizer sales trainings• Consult on cutting edge technology solutions to elevate training experience• Partner with Pfizer learning coordinators to elevate onboarding experiences, improving likelihood of retention

Pfizer Pharmaceuticals- Collegeville, Pa

• Develop equipment inventorying system• Drive innovation• Install and program audio• Engage with end users to ensure a quality experience• Produce impactful events and town halls

Miami, Florida, United States

Driving Guest Experience Through Production of Quality Entertainment Experiences • Lead team of 5• Execute production experiences in a 1,500 seat lounge• Maintain and operate technology to deliver quality entertainment experiences across all venues

B.S., Recording Arts, Music Business

Activities and Societies: Grammy U/Recording Academy, Christian Campus for Christ, Perfect Attendance

High School, General

Activities and Societies: National Honor Society, Student Government- Junior Class President