I addressed unresolved complex issues raised by the account managers and global Tier 2 specialists of TikTok Shop regarding shop registration, product listings, account and product violations, technicalities of big campaigns, promos, and live selling, profits, commissions, and other related e-commerce concerns by identifying the actual root cause and properly cooperating with the right department or next level of support through chat to fix it in a timely manner.

I handled escalation issues from buyers, sellers, and marketing affiliates for the Philippine market of TikTok Shop about orders, payments, return and refund disputes, logistics, and any related concerns by sending emails via CRM and making outbound calls to provide faster resolution.

• Content Moderator (Trust & Safety)I received many requests from different podcast creators of Spotify. I checked and reviewed podcasts to make sure that they have no content violations and are distributed on all podcast platforms. I also dealt with clients’ queries and appeals to resubmit their deleted podcasts. I’ve also made podcast metadata and content for Anchor.fm, now known as Spotify for Podcasters.• Customer Service AdvisorI dealt with customers’ general inquiries and assisted them in resolving their technical, billing, and payment issues via calls, emails, and chats. I sent emails and made outbound calls to follow up with customers regarding their concerns and to ensure that they’re not left behind. I helped customers book a hotel reservation for any Hyatt branches via inbound calls. I also did some back-office tasks for the Australian toll road assistance account.

• Project-based jobI assisted different customers from Walmart regarding their orders, returns and refunds, and replacement concerns by answering their inbound calls. I also sent emails and faxes to inform some customers about the delivery status of their purchased items.

I processed many client requests by conducting background checks as a verifications researcher to verify if the information provided by the applicant was truthful. I did emails, faxes, and made outbound calls to call the source or previous employer/school of the applicant for the employment and education verification. I helped someone get hired.