Michael Elmore Email & Phone Number

Bentonville, Arkansas, Us

Oak Brook, Illinois, Us

Recruited to transition Ace from a wholesale business model to a retail business model and deliver transformative supply chain operational improvements. Accountable for enterprise-wide technology and related services, including the customer service organization. Active member of the Retail/Supply Chain Committee and Audit Committee.BUSINESS TRANSFORMATION / ORGANIZATIONAL DEVELOPMENT• Planned and implemented supply chain and inventory management solution with SAP, JDA, Lean Logistics, and a custom WMS that has delivered in excess of $250M in benefits.• Transitioned $200M in international business from cooperative into a subsidiary comprised of companies in Shanghai, Dubai, and Panama.• Executed IT operating model change and organizational restructure that facilitated execution of strategic initiatives that aligned with company vision. • Responded to business project needs and achieved cost efficient delivery of high quality business services while contributing to company’s success in meeting operational/financial goals and setting profitability records.OPERATIONS / SYSTEMS / PROCESS IMPROVEMENTS• Reduced by $6M/year store operating expense for independent storeowners through assessment and negotiations.• Care Center recognized by Board members for quality service delivery and value-added service.• Recovered from corporate accounting error with new financial systems, processes, and SOX-like controls.• Managed IT requirements for new distribution centers.• Improved product information, product search, item detail, order fulfillment, mobile capability, individualized content and feature delivery, and ease of use of $800M business-to-business ecommerce site.• Improved profit model, local store pages, expedited shipment, product selection, online ordering with in-store pickup of Ace’s consumer-facing ecommerce website.

Bala-Cynwyd, Pennsylvania, Us

Member of new executive team recruited to turn around challenged company performance. Responsibilities included all technology and technology related services in the company.OPERATIONAL IMPROVEMENTS• Replaced store systems by deploying Oracle/360 Commerce to all 600 stores in 15 months; enhanced the customer service experience, improved general business operations, and eliminated frequent technology-driven disruptions.• Directed IT components of corporate initiative to remodel all stores.• Managed IT system requirements for a new regional distribution center in Southern California.

Mooresville, Nc, Us

Directed analysis, design, implementation, operation, and support of technology-based systems in retail stores, distribution centers, offices, and data centers. Active member of Business Technology Steering Committee (Executive Staff), Procurement Advisory Board, Security Advisory Board, and Business Continuity Advisory Board.CORPORATE GROWTH / TRANSFORMATION• Corporate Expansion via Retail Focus—delivered numerous initiatives to migrate company from contractor yard and small store footprint legacy to a big box retail focused company.• Corporate Expansion and Improved Profitability via Centralized Distribution Network—developed and installed computing, printing, and wireless systems that supported the creation of a critical distribution center network.• Corporate Expansion via Acquisition—converted and integrated distribution center systems and store systems in a 40-store, $1B company acquisition that closed market gap in northwest USA.OPERATIONAL IMPROVEMENTS• Store Operations Efficiency Improvement—re-engineered computing systems, network systems, and store POS systems that significantly improved system stability and customer service.• Corporate Office Expansion—developed and delivered computing and communications systems for a new corporate office and an expanded corporate campus.PROJECT PLANNING / MANAGEMENT• Strategized and directed execution of numerous enterprise projects that significantly improved efficiencies, productivity, and cost-effectiveness of retail operations, distribution systems, sales/marketing, HR, IT, information delivery, among others.

Bentonville, Arkansas, Us

Sourced and managed systems engineers to support application development efforts for Wal-Mart stores and distribution centers and to design and implement the technical infrastructure required to operate these facilities during period of strong company growth.CORPORATE GROWTH / TRANSFORMATION• Store System Replacement—migrated stores systems to new UNIX platforms and enabled delivery of large number of applications and capacity to handle larger store formats and more business volume.• Supercenter and Warehouse Store Formats—delivered systems to support general merchandise and grocery for the implementation of Wal-Mart’s Supercenter and Sam’s Club business formats.• Retail Link—created systems to enable the Retail Link application that Wal-Mart provided to vendors, improving management of inventory in the stores, eliminating “dead” inventory, and increasing profitability.