Mina Gendy Email & Phone Number

Highgate, Wa, Au

Perth, Australia

CCNC Corporate Solutions is a provider of corporate IT services in the Perth metro. We provide services like remote monitoring and management, IT infrastructure planning and designing and business application.

106B Cambridge Street, West Leederville, Wa, Australia

Negotiated the business acquisition of Computer Cash & Carry in Perth, WA by MGendyS Pty Ltd.My primary role in the business is to improve both the infrastructure and capability of the business for operation and to improve the business operation and train the members into increasing the performance of the business in the retail sector. My improvements included two major areas.In the retail sections: - Training of staff in retail sales, marketing strategies and technical services to improve the customer satisfaction and drive business growth. - Redesign of the store layout to improve customer impressions and increase awareness. - Improved marketing communication through implementing a corporate branding of the store frontage, website and email communication. - Negotiated and implemented a self funding marketing strategy for the business. - Involving the business in partnerships with Microsoft, Intel and OKI to improve business capability for customer support and business segments. - Implementing and ERP system for POS, inventory management, accounting management and supplier integration to improve purchasing power and store management.In the technical area: - Network redesign and adding multiple layers to reduce security threats from service operations while improving internal performance of the network infrastructure. - Strategic implementation of power and data redundancy to ensure a 99% uptime and continuous service provision to corporate customers. - Negotiation and implementation of an improved communication infrastructure to reduce cost and increase customer support capability. - Implementation of virtualisation solutions to reduce infrastructure costs and increasing business capacity to cloud solutions. - Improved the technical department by improving the facilities to ensure that there would be increased productivity, reducing time and costs while increasing customer serviceability and satisfaction.

Perth, Australia

I established MGendyS Pty Ltd, my own company in July 2009 which is parent company to MGendyS Family Trust which is a trading arm for technology consulting services.In 2012, MGendyS Family Trust, I negotiated a deal in acquiring a small retail store in West Leederville, WA, called Computer Cash & Carry.In the end of 2012, I established a second associated company, CCNC Corporate Solutions Pty Ltd, which would be a corporate IT management company owned by MGendyS Pty Ltd to diversify in the required market for SME sector to further enhance the services of the corporate group.

Box Hill, Melbourne

Global company dealing with Hygiene products including away from home (AFH), Consumer and Personal Hygiene.My role is part of the Trans-Tasman Master Data team focusing on reporting and analysis of the data accuracy of SAP R/3 data. The aim of my role is to improve the SAP R/3 system data accuracy, which has been achieved in 2011 through an avarage accuracy of 97.5% which is an increase from 96.2% for 2010. This achievement was possible through the development of an automated offline system integrity checking process by utilizing advanced function of SAP BI which was designed and implemented by myself.I am also assisting in creating and updating Master Data in SAP R/3 and SAP APO as well as performing minor development to assist the Supply Planning team in Australia.

Scarborough, Wa

Formerly known as Costing and Logistics Systems. The company is classed as the mining ERP specialist in Pronto, with clients across Australasia and Africa.Worked as an ERP Support Consultant, supporting clients with their requirements and making the required changes to adapt the system to their business requirements and processes. Tasks included supporting users, training, reporting and documentation, presentations, account management, upgrades and implementation. - Consulting – Discussing with clients their business processes and changes required to fulfill their business needs. - Implementing – Worked through the complete implementation process of Pronto-Xi ERP system. - Presentations – Presented year-end workshops and new and innovative internal projects to a large audience. - Support – Supporting Pronto-Xi ERP system clients and users to accomplish their requirements for their business. - Training – Provided training for clients in many modules of Pronto-Xi, both one-on-one and class room training. - Upgrades – Completed many Pronto-Xi ERP system upgrades, from creating test beds and environments to completing a full LIVE upgrade and support with Pre and Post upgrade queries.

Osborne Park, Western Australia

Worked at CommtechWireless initially as a Product Coordinator and later involved in managing the IT infrastructure, from implementing backup and CDP solutions, outsourcing IT, and budgeting. Also designed and managed internal developments and projects. - CRM Administration – Administered Microsoft Dynamics CRM and expanded it to be an effective core system in the Company. The Company had implemented the system but were not using it correctly and to its full potential and were planning to demote it. - I worked with CEO to understand their requirements, reviewed the system and its use. - Implemented the system into the Technical Department as Technical support system. - Reconfigured the system to run 24x7 support and integrated it into the U.S. system providing much more meaningful information for sales and technical teams and managers for reporting - IT Infrastructure Management – Planning, development and restructuring of the IT infrastructure. - Product Coordinator – Documenting, designing and enhancing existing and new company products. - Project Management – Design & Development of Company projects.

Malaga, Western Australia

Worked in accounts and technology management position at J. W. Rogers Pty Ltd managing accounts receivable, accounts payable, payroll, and accounting software and electronic system, as well as developing their website and managing their internal Windows and Linux servers with web, database and email servers, data backups, developing costing system and budget / sales and general report application. - Accounts – Producing reports for sales progress, monitoring customer accounts, printing of invoicing and statements. - Payroll – Inputting the employee records, organizing employee wages and superannuation. - Computer Network Management – Managing a computer network, email system, Windows 2000 Server and a Red Hat Linux server. - Helpdesk Support – Helping employees with their enquiries for computers, producing programs and information for management that would allow simplify their duties.

- Sales Representative – Computers, Scanners, Printers, Fax Machines, PDA’s & Calculators, Software and Computer accessories. - Customer Support – Helping customers identify their needs and troubleshooting over the phone and face to face. - Service Call Out – Called out to customer to assist with computer related problems. - Stock Take – Counting stock and ordering stock if under stocked. - Training – Attended training sessions (EPSON and Rensmart).

- Sales Executive – Manage the store, managing RA department (returns and warranty claims) and organizing replacements, refunds or customer liability. Sales support to customers of hardware and software. - Computer Technician – Custom designing and building machines for customers, repairing damaged or infected machines, identifying possible upgrades and future problems that may be avoided. - Customer Support – Helping customers identify their needs for commercial and domestic requirements. - Stock Take – Counting stock and ordering stock if under stocked. - Training – Attended some training sessions (Epson and Suppliers).

Masters Of Accounting, Master Of Business (Enterprise Resource Planning Systems)

Masters Of Business, Enterprise Resource Planning Systems

Bachelor Of Science, Software Engineering, Network Administration & Design

Bachelor Of Business, Electronic Commerce