Serve as a strategic partner to strategic accounts; aligning business objectives with solutions to drive optimal business outcomes and ensuring customer satisfaction.

For Lifeloc Technologies, I work with international distributors and end users to expand sales of law enforcement products in Middle-East-North-Africa (MENA).-Follow-up on inquiries, garner trust and build strategic partnerships to increase sales in Middle East/North Africa region.-Provide accurate quotes, contracts and execute international agreements between all parties and countries involved.-Demo all products using a needs-based/consultative selling approach. -Develop business plan, identify new accounts, and penetrate target market from prospecting to close. -Build relationships using my Arabic language skills, and promote all law enforcement products and services by using out-of-the-box marketing strategies.

For a federal contractor(formerly KeyPoint Government Solutions and Kroll), I managed 25 employees in designated territories. Responsible for maximizing bottom-line by ensuring that employees’ case closure, work quality, timeliness and productivity quotas are achieved. Analyzed stats and led performance management discussions utilizing KPI trends with staff. Hired, trained, coached, mentored, promoted and built relationships with staff. Completed annual performance reviews and Quality Assurance (QA) audits. Forecasted monthly goals and held team to the highest standards. Led monthly one-on-one discussions, teleconferences and field visits. Key Accomplishments:-Developed training manuals on best practices for high performing A teams.-Led a team of 10 Field Managers to publish Field Manager training manual.-Hired potential candidates and increased team size by 110%.

As a contractor for the United States Office of Personnel Management (USOPM), conducted face-to-face interviews with subjects, neighbors, coworkers, friends and associates. Performed record searches at law enforcement agencies, courthouses, mental health clinics, and financial institutions. Compiled sensitive information gathered from investigations. Published clear, concise and objective reports to government agency.Key Accomplishments:• In fiscal year 2005, produced 100% quality reports without any rework.• Completed a TDY in Washington, DC and Memphis, TN.

Cross sold all financial products and services with the goal to acquire 100% of members’ business. Solved account related problems and handled member complaints. Researched fraudulent transactions to include money laundering, fraudulent checks and tax evasion.Key Accomplishments:• Ranked #1 in sales and member service.• Gained a comprehensive knowledge of banking products, policies and procedures.

For an internet company, approved/rejected Adwords advertisements depending on policy guidelines. Optimized Adwords and keywords to maximize customer and company return on investment (ROI). Syndicated ads and built relationships with online partners. Demonstrated impeccable customer service to clients through e-mail and telephone.