Responsible for coordinating all aspects of banquet functions across a 28 acre Forbes 5 star property with indoor and outdoor function spaces. Responsible for scheduling bar, setup, service, and breakdown with a mix of union and non-union employees. Also lead our pop up champagne bar and restaurant experience for guests with over $120,000 in additional revenueManage the yearly operating budgetLead Event Order meetings with all hotel departmentsWork closely with the convention services staff to ensure consistently outstanding levels of personalized serviceMaintain the banquet service charge distribution pool weeklyMaintain inventory levels for all beverages, tableware and linensMeet with executive chef to constantly expand and diversify menu optionsLead and train the team for the Champagne Hale experience as a pop up bar and restaurant for 4 days a week during the summer and holiday seasonsEnforce Forbes 5 star leve standards of customer service and wait-staff professionalismServe as on-site manager during all events

Sheraton Kona Resort and Spa at Keauhou Bay, Kailua-Kona, HI Banquet Manager (11/2015 – 2/2017)Responsible for coordinating all aspects of banquet functions across a 22 acre property with indoor and outdoor function spaces. Responsible for scheduling bar, setup, service, and breakdown with a mix of union and non-union employees. Also lead our lu’au department with shows on Monday and Friday every weekManage a yearly operating budget of $2,639,000Lead Event Order meetings with all hotel departmentsWork closely with the convention services staff to ensure excellent customer serviceMaintain the banquet service charge distribution pool weeklyMaintain inventory levels for all beverages, tableware and linensMaintain client records for future repeat businessMeet with executive chef to constantly expand and diversify menu optionsConduct post-event evaluations to insure profitability and client satisfactionEnforce high standards of customer service and wait-staff professionalismServe as on-site manager during all eventsServe as manager to 3 other restaurants on property