👉 Mark Gilbert Email & Phone Number

Texas, United States

Texas, United States

Authored Just-In-Time Video cybersecurity awareness content, improving cyber hygiene | Video 1 https://drive.google.com/file/d/1duro1g3hTol-hWayvY9vZo4XWOJ27Xd1/view | Video 2 https://drive.google.com/file/d/12HgN3lkSnxgJW7Pt7WtC2zyUevUgyjg3/view | Analyzed cybersecurity risk using NIST SP 800-30 | Threat modeling to determine the likelihood of threat.

Plano, Texas, United States

• Led an offshore team of 9 developers for the DirecTV account, supporting the Siebel Customer Relationship Management (CRM) system with Secure Enterprise Software Development.
• Reverse-engineered a 20-year-old Siebel CRM system to facilitate the secure nationwide introduction of DirecTV's new television receiver, ensuring integration with existing back-end systems.
• Directed the complex task of reverse engineering legacy Siebel code, enabling the integration of new features such as… Show more
• Directed the complex task of reverse engineering legacy Siebel code, enabling the integration of new features such as Auto Bill Pay and enhanced Email Management within the existing system.
• Drove the development and successful nationwide rollout of new commercial and residential receiver models, ensuring compatibility and functionality within the Siebel CRM framework.
• Utilized expertise in Siebel 7.8, EAI, Siebel Tools, and Web Services to consistently deliver build secure and resilient systems enhancements, contributing to DirecTV's competitive edge in the market. Show less

Remote

• Developed and implemented new integrations and enhanced user interface features for Charter Communications, allowing more efficient information delivery to management and executive teams.
• Implemented Open UI Charting and Web Services using advanced JavaScript skills by creating interactive, user-friendly chart interfaces and establishing web service connections for data exchange.
• Led GUI enhancements using Siebel Web Template customization, focusing on user interface improvements… Show more
• Led GUI enhancements using Siebel Web Template customization, focusing on user interface improvements for increased efficiency and effectiveness in meeting operational demands. Show less

Arlington Texas

• Refined and configured Siebel Tools at Desjardins Bank using a thorough approach to enhance system interfaces and functionality; facilitated GUI changes to improve user interaction and system efficiency.
• Employed advanced SQL scripting for Siebel EIM, optimizing data management processes, and engaged with management to ensure technical modifications aligned with overarching business strategies.

Remote

• Directed multiple high-profile Siebel implementation projects across sectors like Clinical Trials and Telecommunications, guiding teams of up to 7 developers in complex system customizations.
• Led a team of 7 developers at the State of Oregon to integrate Siebel systems with the Federal Hub, enabling efficient data retrieval from key federal agencies for Affordable Care Act enrollments, which effectively.
• Applied Agile and… Show more
• Applied Agile and Jira in project management for the State of Oregon and Sleep Number, overseeing all phases from user story allocation to iterative development and acceptance testing.
• Authored a comprehensive 20-hour Siebel Configuration and Integration training series, enhancing the technical capabilities of project teams.
• Headed Stewart Title's Siebel web service integration project, supervising 5 developers in creating 80 integrations, focusing on continuous refinement and testing processes.

Fort Worth Texas

• Implemented Siebel eSales for online transactions, which is critical in developing and deploying e-commerce functionalities that improve customer purchasing experiences.
• Integrated Flash-based navigation into Siebel’s interface, elevating user experience by improving interactivity and navigation of the system.
• Deployed Siebel eScript for robust integration with ADP's Taxware Enterprise software, using SOAP web services for data exchange and transformation, ensuring accurate tax… Show more
• Deployed Siebel eScript for robust integration with ADP's Taxware Enterprise software, using SOAP web services for data exchange and transformation, ensuring accurate tax calculations.
• Improved KCM's Siebel implementation processes, focusing on system optimization to streamline customer service operations, resulting in improved efficiency and user satisfaction for service representatives. Show less