Michael Gingras Email & Phone Number

Toronto, ON, CA

Toronto, ON, CA

Worked on NOMI Forecast, awarded Best Use of AI for Customer Experience at The Digital Banker 2023 CX Awards. Supported design systems development, governance and maintenance.

Supporting designer on the Direct Investing Mobile app revamp, and led the user testing across the project. Recognized with both a quarterly and yearly performance award for the Direct Investing work as well as internal process improvements.

Contributed to strategy work, and crafted multiple user test plans for projects.

Toronto, Canada Area

Made drinks, served customers and made sure everyone had the best experience possible.I was the Moments of Connection lead at my store, making sure Starbucks' customer service level was upheld, and staff was going above and beyond to make the experience for customers the best possible one.I was also a certified Barista Trainer, training new employees.

CSR - Took orders, made pizzas, prepped food.Keyholder - As the closer for the night, I would manage labor, handle customer complaints and delegate tasks to ensure all was completed that night, as well as close the store.