Maria Giulia Gusso Email & Phone Number

• Responsible for booking the specific trainings to the entire crew of the FPSOs Petrojarl I and Piranema Spirit;• Planning of in-person and online courses for Onshore and Offshore members;• Cost control and reporting of training sector indicators (KPI's);• Logistics for the in-person trainings (such as booking flights, hotels, etc.);• Scheduling training for suppliers/contractors and reporting related indicators (KPI's);• Monitoring the validity of certificates;• Updating the OCS and Training Portal system;• Using Microsoft Office (Excel, PowerPoint, and Word);• Using the Star system (Accenture) for passenger registration and air transportation requests;• Use of the Eye-share tool to automate the invoice control process in the training sector, ensuring efficiency and precision.

Rio De Janeiro, Brasil

• Responsible for identifying and selecting talents for technical positions in Brazil and Europe.• Screening resumes and conducting initial interviews to assess candidates, both in English and Portuguese.• Collaborating with managers to understand hiring needs and develop effective recruitment strategies.• Actively participating in creating attractive job descriptions and managing online recruitment platforms, utilizing behavioral analysis to identify the best cultural and technical fit.• Building relationships with candidates and representing the company to ensure a positive experience, with a people-centered approach, valuing respect, transparency, and care in all interactions.• Monitoring the performance of the recruitment process through Excel to evaluate hiring success.• Experience with Google platforms, LinkedIn Premium, Excel, and boolean search techniques.

Winter Garden, Florida, United States

As an employee at Pizzerizzo, a Quick Service restaurant in the Hollywood Studios area of Walt Disney Company, I had the opportunity to develop crucial customer service and conflict resolution skills. Throughout my tenure, I adeptly navigated a diverse range of situations, showcasing agility and emotional intelligence in addressing customer demands promptly and efficiently.Effective communication and empathy were pivotal aspects of my role, particularly when interacting with bilingual and culturally diverse customers. This enabled me to provide personalized service, ensuring each customer felt welcomed and satisfied with the service provided.Furthermore, working across various sectors within the company allowed me to broaden my knowledge and skills related to food preparation, safety, and the significance of diversity and inclusion in the workplace. The experience of working for the world's largest entertainment company provided me with a unique perspective on the corporate world, making me a more prepared professional for future endeavors in different fields.In summary, my work experience at Walt Disney Company was enriching and afforded me the opportunity to cultivate essential skills in customer service, conflict resolution, communication, empathy, and diversity, rendering me a more adept and versatile professional for the job market.

Rio De Janeiro, Brazil

Customer service, and administrative tasks. Management of client's bank accounts as well as investment advisory skills. Having tasks also as a cashier operator, and assisting the customer with any possible problems or situations.

Rio De Janeiro, Brazil

Tasks interconnected with customer service and administrative tasks such as: Assisting customers with their questions, organizing queue flow and assisting with the bank application and ATMs.