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Lahiru Sampath is listed as Operation Manager @ eNerds Sri Lanka | MBCS based in Colombo District, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Lahiru Sampath.
Lahiru Sampath previously worked as Senior System Support Engineer at Enerds and System Support Engineer at Enerds. Lahiru Sampath holds Bcs- Certificate / Diploma / Professional Graduate Diploma, Information Technology from Bcs - The Charted Institute For It ( British Computer Society).
I am a Senior System Support Engineer at eNerds, a leading IT service provider in Australia, where I have been delivering IT solutions and support to a diverse range of clients for over four years. As an IT Consultant, I have also been working with Red Ribbon Asset Management Plc, a global investment firm, for more than 10 years, helping them manage their IT infrastructure and systems.With a BCS degree in Information Technology and certifications in CCNA, ICDL, and ASAP, I have developed strong competencies in Microsoft Products, Server Administration, and Network Administration. I have successfully troubleshooted complex issues, performed updates and upgrades, and upgraded VMtools for hundreds of servers and applications. I have also played a key role in fixing the FortiGate firewall security issue for over 100 clients. In addition, I have been assisting and educating all level 1 and level 2 support engineers with relevant technical knowledge and serving as a technical escalation point. I am passionate about delivering high-quality IT services and ensuring customer satisfaction. I am a flexible, friendly, and conscientious team player, always eager to learn from others and share my ideas and enthusiasm.
Listed skills include Windows Server, Microsoft Sql Server, Customer Service, Active Directory, and 25 others.
A career timeline built from the work history available for this profile.
Sydney, Australia
Initially joined eNerds as a Level 1 Service desk engineer, promoted to level 2 engineer within one year, promoted to Service Desk engineer Level 3 and then as a Senior Service desk engineer Level 3.Troubleshooting complex issue in timely mannerPlayed a key role in fixing the FortiGate firewall security issue for 100+ clients along with the other senior.
Sri Lanka
Served as a Level 1 Engineer attending end user issues and played a key role in resolving complex issues.Experience in Remote monitoring systems & Desktop management software such as N-able, LogMeIn, TeamViewerAttend to client-side issue troubleshooting for Windows XP/ Windows 7/ Windows Vista / Windows 8 /Mac OS Operating system.Experience in Office 365.
Cambridge, United Kingdom
Worked as an IT consultant - Rendering System Integration & Support ServicesKey focused areas> Carry out maintenance on customer servers remotely (windows servers 2003/2008/2012r2) > Backup checks- server backups, IFM backups> Patch updates > Health checks mainly server hardware> Exchange De-fragmentation> Router firmware upgrades > Active directory / DNS.
Sri Lanka
Key focused areas> Conducting short term forecasting for inbound queues using statistical information & judgmental approach.> Long term man power and resource planning for all the Line of Businesses (LOB’s) according to the client forecast.> Long term Call Volume Forecast been crested by Looking previous patterns to chaeck whether the client Forcast varies.
Sri Lanka
Key focused areas> Creating and reporting MIS/ Dashboard report and presenting it at Operational and Client level.> Create and design web based reports and analyze the results for the management team and business unit.> Managing the Quarterly, Monthly, Weekly and Daily Report Creating in MS-Excel through in depth analysis and producing the actionable.
Sri Lanka
Key focused areas> Achieving all Key Performance Indicators related the individual performance & contribute positively towards the team & centre.> Assigning the right employees with the right skills to the right job at the right time.> Real‐time adherence monitoring, accompanied by customized reporting.> Provides information needed to manage organizations.
Sri Lanka
Key focused areasAchieving all Key Performance Indicators related the individual performance & contrite positively towards the team & centre. Handled customer interactions effectively and efficiently and provide first contact resolution. I was able to attend to assigned duties with minimum of supervision. Depending on the situation, I was expected to pay.
Certificate in IT Computer & Network Technology Information Systems Software Development Diploma Computer Networks IT Project Management.
Activities and Societies: School IT SocietyCombined Mathematics Physics Chemistry
Activities and Societies: School IT SocietyMathematics Sinahala Language English Language Buddhism Social Studies & History Eastern Music.
Quick answers generated from the profile data available on this page.
Lahiru Sampath is listed as Operation Manager @ eNerds Sri Lanka | MBCS.
Lahiru Sampath is based in Colombo District, Western Province, Sri Lanka.
Lahiru Sampath has worked for Enerds, Inbay Ltd, Softwerx Ltd, Firstsource Solutions Limited, and Dialog Axiata Plc.
You can use AeroLeads to view verified contact signals for Lahiru Sampath, including work email, phone, and LinkedIn data when available.
Lahiru Sampath holds Bcs- Certificate / Diploma / Professional Graduate Diploma, Information Technology from Bcs - The Charted Institute For It ( British Computer Society).
Lahiru Sampath is listed with skills including Windows Server, Microsoft Sql Server, Customer Service, Active Directory, Microsoft Office, Troubleshooting, Call Centers, and Cloud Computing.
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