Matthew Glasshoff Email & Phone Number

Tucson, Arizona, United States

Tucson, Arizona, United States

• Engaged with extensive training in ServiceNow features, including Automated Test Framework (ATF), Reporting, Performance Analytics, and Administration Fundamentals
• Communicated status and objectives of projects with other TEP Business Applications employees to synergize and reduce overlap
• Understood technological needs of other TEP departments and explain how our efforts will satisfy them

Tucson, Arizona, United States

• Facilitated entry of about 50 company forms per week such as expense statements, timecard corrections, and court orders
• Drove month-end reporting, which includes filing Department of Labor and Multiple Worksite Reports to BLS, as well as multi-state tax payments
• Utilized SQL and Excel skills to run queries containing vital company information and visualized/organized results

Tucson, Arizona, United States

• Addressed content questions and technical difficulties for a class of over 100 students
• Developed understanding of course content to cater to students’ specific tutoring needs, work toward academic solutions with individual students
• Worked directly with students and THINK TANK tutors to tailor support specifically to Math 113 students

Tucson, Arizona, United States

• Assisted 20 or more students weekly in learning mathematics content and applying that content to class problems and real-world situations
• Grew personal and academic relationships with students to cultivate an effective learning environmentthrough drop-in and private appointments
• Gained experience in multi-tasking and teaching concepts that may be unfamiliar to learners

Marana, Arizona, United States

• Informed hundreds of customers per shift about products and helped them make informed purchases based on their needs
• Contributed to the distribution of food products in a fast-paced manner, with the goal of distributing at least 30 orders in 30 minutes or less
• Developed personal relationships and common interests with customers to deliver the best experience (one of the first three associates at location to receive a raise for exceptional customer service)