Matt Glenn Email & Phone Number

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota, United States

Redmond, Washington, United States

Minneapolis

• Designed and established programs, practices, and procedures for consulting firms, as well as niche, and developing independent software vendors.• Developed new-to-market service offerings• Advised project managers on changes required to processes and software to enable new service offerings• Supported various director-level initiatives for the Geek Squad Enterprise• Provided support for Geek Squad Corporate team• Provided support for Geek Squad community outreach teams• Developed process for creating internal Knowledge Management articles from curating products to publishing articles• Provided support to marketing events team to set up devices for demonstration• Mentored Geek Squad Managers and agents on personal branding and leadership for new career opportunities. • Performed all duties of a Remote Services Geek Squad Manager for a software repair and in-home installation team

Remote

• Managed 20-person telecommuting team performing intake and triage duties for incoming clients to the remote support channel• Managed the repair, installation, and service of computer and consumer electronics products• Recruited, trained, and developed Geek Squad Agents in the Remote Support Channel• Excelled at business acumen and scorecard management consistently leading the channel in productivity and customer service measures• Conducted weekly team meetings and biweekly one-on-one meetings with each team member• Advised Senior Geek Squad Managers and support personnel on current trends affecting the Remote Support Channel.

Asheville, Nc

• Managed 15-person team specializing in in-store computer repair, car installation, and customer service• Managed the repair, installation, and service of computer and consumer electronics products• Recruited, trained, and developed Geek Squad Agents and other store personnel• Trained incoming Geek Squad Managers in the Carolinas• Developed and optimized business plans for holiday events• Excelled at business acumen and scorecard management consistently performing in the top 10% of the company• Acted as Assistant Manager and key holder for $30 million/year store consistently exceeding revenue budgets and earning the Achievers award for the 2014

Arden, Nc

Worked directly with clients to solve their problems with consumer electronics.

Charlotte, North Carolina Area

#18 for the Charlotte Express, a professional ultimate frisbee team in the American Ultimate Disc League (AUDL).

Cincinnati, Oh

#8 for the Cincinnati Revolution, a professional ultimate frisbee team in the American Ultimate Disc League (AUDL).

Managing computer networks, servers, and software for small businesses in the Asheville and greater Asheville area. Specializing in Google Apps installations and configurations.

Managing Hewlett-Packard's relationship with Best Buy, Circuit City, Staples, Office Max, and Office Depot through sales, marketing, promotions, and training their representatives on Hewlett-Packard innovations.

Generate and develop leads for cutting edge software in the construction industry.

In addition to waiting tables, I also managed the front-of-the-house staff.

Bachelors, Economics

Activities and Societies: Economics Club, Ultimate Frisbee team

General Economics, General Economics