Marc Gluck Email & Phone Number

Teaneck, Nj, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Us

New York, Us

Developed in partnership with Nasdaq, New York Interactive Advertising Exchange (NYIAX) combines financial trading and advertising technology in one platform to enable publishers and advertisers to buy, sell and re-trade premium advertising inventory.As the first and only trusted, transparent future inventory marketplace, NYIAX allows both publishers and advertisers to increase ROI and reduce costs.

Columbia, Md, Us

Lotame is the leading independent data management platform used by marketers, agencies and publishers around the world to make audience data meaningful and actionable. Our global data exchange provides you with instant access to billions of global data points across screens, devices, and industries. Collect, organize, and activate your data from any source to power more efficient and effective marketing campaigns. Whether you're focused on unifying your data into one holistic view of your consumers, or reaching them on any screen at any time, Lotame has the solution you need. As the Director, Client Solutions I lead our Sales Engineering and Solutions Architect teams. Our Sales Engineering team focuses on making our prospects comfortable with the DMP technology that will power their data strategy. Our Solutions Architect team is focused on developing market ready solutions that adapt our core DMP to the specific needs of our customers and prospects.

New York, Ny, Us

I am responsible for leading our Change Management, Crisis Management, Trouble Ticketing System, and Monitoring processes. I work with different groups in Technology and Business Owners to set strategy and oversee the implementation of different tools and processes around these disciplines. I work with teams across the company to ensure our IT processes comply with SOX, MRC and other industry standard audits.

Mountain View, Ca, Us

Manage a global team of twelve technical support analysts located in the United States, Dublin and Germany. Provide second level technical support for more than 750 clients. Prioritize work on 650 support tickets per month. Escalate application bugs to the Engineering teams provide guidance to help Product Management and Engineering prioritize application fixes. Collaborate with Product Management and Engineering on 35 enhancement request tickets per month. Maintain a minimum rating of 90% customer satisfaction. Identify product changes to provide improved customer service.

Establish a process for Problem Management across the Company. Provide regular reporting to management on Problem issues. Communicate status of issues to Senior Management. Provide Root Cause Analysis for Problem issues. Organize a daily global operational status meeting with 25 attendees to discuss current production issues. Coordinate Crisis Management team actions and communication.

Manage a team of seven system analysts focused on creating and maintaining monitoring of more than 2000 servers located in 14 global datacenters. Create Service Level Agreements for more than 500 clients and monitor for compliance. Design and implement an Enterprise monitoring system using a combination of SMARTS and SiteScope applications. Manage vendor relationships with Enterprise monitoring vendors. Provide historical reporting on system uptime and failures. Provide meaningful alerts and resolution instructions to the Network Operations Center for system issues.

– Establish and lead a team of seven customer support engineers to provide tools and education to customer support analysts. Develop tools to automate support functions. Provide second level support for application issues. Standardize Customer Support troubleshooting scripts. Train new customer support analysts for all products.

Provide customer support for DoubleClick applications. Work night shift and resolve customer issues with limited resources. Hand off support issues to the day shift Support Analysts. Log tickets in support ticketing system. Manage ticket queue and assign work to other Support Analysts.