Marc Gluck Email and Phone Number
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Over 20 years of experience in the Online Advertising world. I have seen it all from first adservers to the rise of programmatic and the use of data to target with increasing accuracy. Throughout my career I have helped explain deep technical concepts in a clear and concise manner to others. My technical background allows me to work with developers and engineers to gain an in depth understanding of how technology works. My strong communication skills allow me to explain technology in a way that can be understood by any audience.I am passionate about solving problems and finding new ways to accomplish goals. Throughout my career I a have started new teams, grown departments and mentored and managed individuals to achieve their best. By helping others across the entire company do their best and reach their potential I enable the company to achieve more as a team than by just being a great individual player. Over my career I am most proud of having helped many of my peers and team members achieve great growth in their own careers.Specialties: Online Advertising, People Management, Client Success, Sales Engineering.
Zeta Global
View- Website:
- zetaglobal.com
- Employees:
- 7
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Senior Director, Solutions EngineeringZeta GlobalTeaneck, Nj, Us
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Vp, Client SuccessLiveintent, Inc. Feb 2023 - PresentNew York, Ny, Us -
Avp, Solutions EngineeringLiveintent, Inc. Aug 2022 - Feb 2023New York, Ny, Us
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Senior Director, Solutions EngineeringLiveintent, Inc. Jun 2021 - Aug 2022New York, Ny, Us
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Director, Sales EngineeringLiveintent, Inc. Sep 2019 - Jun 2021New York, Ny, Us
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Vice President Technical OperationsNyiax Jan 2019 - Jun 2019New York, Us -
Director, Client SolutionsNyiax Mar 2017 - Jan 2019New York, UsDeveloped in partnership with Nasdaq, New York Interactive Advertising Exchange (NYIAX) combines financial trading and advertising technology in one platform to enable publishers and advertisers to buy, sell and re-trade premium advertising inventory.As the first and only trusted, transparent future inventory marketplace, NYIAX allows both publishers and advertisers to increase ROI and reduce costs.
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Director, Client SolutionsLotame Oct 2011 - Mar 2017Columbia, Md, UsLotame is the leading independent data management platform used by marketers, agencies and publishers around the world to make audience data meaningful and actionable. Our global data exchange provides you with instant access to billions of global data points across screens, devices, and industries. Collect, organize, and activate your data from any source to power more efficient and effective marketing campaigns. Whether you're focused on unifying your data into one holistic view of your consumers, or reaching them on any screen at any time, Lotame has the solution you need. As the Director, Client Solutions I lead our Sales Engineering and Solutions Architect teams. Our Sales Engineering team focuses on making our prospects comfortable with the DMP technology that will power their data strategy. Our Solutions Architect team is focused on developing market ready solutions that adapt our core DMP to the specific needs of our customers and prospects. -
Director, Process Management24/7 Real Media Oct 2008 - Oct 2011New York, Ny, UsI am responsible for leading our Change Management, Crisis Management, Trouble Ticketing System, and Monitoring processes. I work with different groups in Technology and Business Owners to set strategy and oversee the implementation of different tools and processes around these disciplines. I work with teams across the company to ensure our IT processes comply with SOX, MRC and other industry standard audits. -
Sales Operations Team LeadGoogle Aug 2007 - Sep 2008Mountain View, Ca, UsManage a global team of twelve technical support analysts located in the United States, Dublin and Germany. Provide second level technical support for more than 750 clients. Prioritize work on 650 support tickets per month. Escalate application bugs to the Engineering teams provide guidance to help Product Management and Engineering prioritize application fixes. Collaborate with Product Management and Engineering on 35 enhancement request tickets per month. Maintain a minimum rating of 90% customer satisfaction. Identify product changes to provide improved customer service. -
Problem Management CoordinatorDoubleclick Jan 2005 - Aug 2007Establish a process for Problem Management across the Company. Provide regular reporting to management on Problem issues. Communicate status of issues to Senior Management. Provide Root Cause Analysis for Problem issues. Organize a daily global operational status meeting with 25 attendees to discuss current production issues. Coordinate Crisis Management team actions and communication.
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Manager, Quality Of ServicesDoubleclick Jan 2000 - Jan 2005Manage a team of seven system analysts focused on creating and maintaining monitoring of more than 2000 servers located in 14 global datacenters. Create Service Level Agreements for more than 500 clients and monitor for compliance. Design and implement an Enterprise monitoring system using a combination of SMARTS and SiteScope applications. Manage vendor relationships with Enterprise monitoring vendors. Provide historical reporting on system uptime and failures. Provide meaningful alerts and resolution instructions to the Network Operations Center for system issues.
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Production Support Supervisor, Customer SupportDoubleclick Apr 1999 - Jan 2000– Establish and lead a team of seven customer support engineers to provide tools and education to customer support analysts. Develop tools to automate support functions. Provide second level support for application issues. Standardize Customer Support troubleshooting scripts. Train new customer support analysts for all products.
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Support Analyst, Customer SupportDoubleclick Jan 1998 - Jan 1999Provide customer support for DoubleClick applications. Work night shift and resolve customer issues with limited resources. Hand off support issues to the day shift Support Analysts. Log tickets in support ticketing system. Manage ticket queue and assign work to other Support Analysts.
Marc Gluck Skills
Marc Gluck Education Details
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Yeshiva UniversityComputer Science
Frequently Asked Questions about Marc Gluck
What company does Marc Gluck work for?
Marc Gluck works for Zeta Global
What is Marc Gluck's role at the current company?
Marc Gluck's current role is Senior Director, Solutions Engineering.
What is Marc Gluck's email address?
Marc Gluck's email address is ma****@****ail.com
What is Marc Gluck's direct phone number?
Marc Gluck's direct phone number is +121223*****
What schools did Marc Gluck attend?
Marc Gluck attended Yeshiva University.
What skills is Marc Gluck known for?
Marc Gluck has skills like Online Advertising, Integration, Itil, It Management, Analytics, Strategy, Team Leadership, Saas, Change Management, Enterprise Software, Mobile Devices, Customer Support.
Who are Marc Gluck's colleagues?
Marc Gluck's colleagues are Kagitha Prem Chand, Stalin V, Amy Williams, Marissa (Fogarty) Berck, Hai Minh Do, Vin Esposado, Kerri Gadke.
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